Natisha Pulliam
San Marcos
Summary
Results-driven and forward-thinking Regional Manager with strong experience coaching General Managers, developing growth strategies, and building lasting client relationships in the education transportation industry. Skilled in analyzing financial data, spotting market trends, and improving processes to support organizational goals.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Regional Manager
Durham School services
01.2025 - Current
- Lead and mentor General Managers by providing coaching, strategic guidance, and performance feedback to improve operations.
- Partner with Business Development to identify growth opportunities and expand services in the region.
- Build and maintain strong relationships with key customers, ensuring their needs are met.
- Manage customer contracts and ensure compliance with policies and contractual requirements.
- Review customer and industry trends to guide regional strategy and stay aware of market changes.
- Develop and support negotiation strategies to maximize contract value and ensure positive outcomes.
- Monitor business performance by analyzing financial statements and key metrics, adjusting plans to meet goals.
- Work with General Managers to create business plans and budgets that support strong financial performance.
- Train General Managers on understanding financial statements to strengthen financial skills across the region.
- Analyze financial data to identify trends and develop action plans that improve results.
- Support General Managers in employee relations, coaching, and talent development efforts.
- Ensure consistent compliance with company policies, processes, and initiatives across all locations.
- Promote process standardization by reinforcing the value of consistent procedures.
- Oversee talent management, focusing on identifying, developing, and retaining high-potential employees.
- Support General Managers in maintaining coaching logs, development plans, and participation in training.
- Encourage staff participation in workshops and professional development activities to strengthen skills.
- Lead special projects assigned by the Senior Vice President
Senior Operations Manager
FedEx
01.2020 - 01.2025
- Lead a team at 2 locations of 8 managers and 220 employees, ensuring alignment with corporate goals and policies.
- Lead initiatives that improved operational efficiency by 1.3% Y/Y by implementing lean principles to eliminate waste in daily processes.
- Developed and managed budgets over $5M, consistently meeting or exceeding financial targets.
- Fostered a culture of safety and accountability, resulting in decreased workplace incidents and increased team morale.
Operations Manager
FedEx
01.2007 - 01.2020
- Directed employees in daily operations, overseeing sorting, training, on-road, safety, and administrative duties.
- Implemented performance metrics that improved delivery times and reduced costs.
- Mentored and trained employees, promoting career development and team cohesion within diverse teams.
Education
Bachelor of Science - Management
California Coast University
Santa Ana, CA01-2022
Associate of Science - Business Administration
California Coast University
Santa Ana, CA01-2020
Skills
- Contract negotiation
- Financial analysis
- Strategic planning
- Performance management
- Budget management
- Customer relationship management
- Operational efficiency
- Process improvement
- Problem solving
- Effective communication
- Coaching and mentoring
Education And Professional Development
- California Coast University, Associate of Science in Business Administration
- California Coast University, Bachelor of Science in Management
- Quality Driven Management (QDM) Proficient
Profile Of Qualifications - Summary
Results-driven Regional Manager with strong experience coaching General Managers, developing growth strategies, and building lasting client relationships in the education transportation industry. Skilled in analyzing financial data, spotting market trends, and improving processes to support organizational goals. Effective team leader with proven success in managing contracts, ensuring compliance, and delivering high-quality operational results.
Certification
Notary Public- California Secretary of State
Timeline
Regional Manager
Durham School services
01.2025 - Current
Senior Operations Manager
FedEx
01.2020 - 01.2025
Operations Manager
FedEx
01.2007 - 01.2020
Bachelor of Science - Management
California Coast University
Associate of Science - Business Administration
California Coast University