Natisha Meadows
Nassau,NP
Summary
Proven Relationship Manager at RBC Royal Bank Bahamas Ltd, adept in building and managing client relationships, and excelling in communication. Demonstrated ability to exceed sales goals and enhance customer satisfaction through effective problem resolution and relationship management. Achieved significant performance metrics, showcasing expertise in client care and revenue maximization.
Overview
16
16
years of professional experience
Work History
Relationship Manager
RBC Royal Bank Bahamas Ltd
11.2022 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Manager of Client Care
RBC Royal Bank Bahamas Ltd
01.2009 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Education
Associate of Applied Science - Global Hospitality Operations Management
College of The Bahamas
Nassau, The Bahamas01.2005
Skills
Relationship Building
Client Relationships
Relationship building and management
Excellent Communication
Languages
English
Native or Bilingual
Timeline
Relationship Manager
RBC Royal Bank Bahamas Ltd
11.2022 - Current
Manager of Client Care
RBC Royal Bank Bahamas Ltd
01.2009 - Current
Associate of Applied Science - Global Hospitality Operations Management
College of The Bahamas
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