Proactive Landscape Laborer, Team Lead/Associate Lead with skills in heavy equipment operation and customer service. Known for improving project efficiency and maintaining high-quality results across various roles. Strong work ethic and creative problem-solving abilities.
Overview
15
15
years of professional experience
7
7
Certification
Work History
Landscape Laborer
Takla Maintenance Corp.
06.2024 - 09.2024
Collaborated with team members to ensure smooth workflow and high-quality results.
Promoted safety awareness by adhering to proper equipment usage protocols and workplace guidelines.
Supported crew leaders in managing project timelines by consistently meeting assigned deadlines without sacrificing quality.
Solved unforeseen issues related to site conditions or construction challenges with creative solutions that maintained design integrity.
Completed projects on time with diligent work ethic and consistent attention to detail.
Improved project efficiency by skillfully utilizing various tools and machinery, such as skid-steer, bobcats, power hand tools.
Maintained commercial and residential landscapes with comprehensive and diverse team.
Prepared soil for planting and sowing.
Safeguarded fellow workers from potential hazards by diligently maintaining proper fall protection systems during all phases of construction activity.
Production Worker
Value Village
09.2023 - 02.2024
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Assisted in training new employees on production processes, ensuring seamless integration.
Load raw materials(clothing) onto production lines.
Inspect, Bail, Quality control and hang products to be sent onto floor for purchase.
Stand for long periods of time, 8 hours per day consistently on your feet, process materials from 5500lbs - 7500lbs per day.
Constantly use repetitive movement, maneuvering techniques, dealing with heavy products and materials.
Online Grocery Associate
Real Canadian Superstore
09.2023 - 02.2024
Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
Tracked substitutions and informed customers of changes.
Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
Enhanced the online shopping experience for customers with timely order processing and communication.
Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
Managed customer service inquiries and complaints for customer satisfaction.
Associate Lead
Hudson's Bay Company, HBC
11.2022 - 09.2023
Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
Collaborated with management to develop new procedures for increased productivity in inventory management and loss prevention.
Coordinated promotional events that drove increased foot traffic and ultimately boosted sales performance across all product categories.
Managed opening and closing procedures, ensuring proper cash/debit/credit handling processes were followed consistently.
Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
Provided exceptional leadership during shifts as Associate Lead with Keys, addressing any conflicts or challenges that arose swiftly and professionally.
Oversaw employee scheduling to optimize staff availability during peak hours while adhering to budget constraints.
Landscape Laborer
Jim's Mowing
06.2022 - 12.2022
Mowed lawns using self-propelled mower.
Transferred materials to designated areas using hand trucks, and wheelbarrows.
Worked efficiently under pressure to meet tight deadlines while maintaining high-quality results in all projects completed.
Maintained healthy lawns through proper fertilization, aeration, and mowing techniques.
Enhanced landscape aesthetic by meticulously trimming trees, hedges, and shrubs.
Installed stonework according to landscape design plan and client specifications.
Removed tree stumps, roots and debris for cohesive landscape appearance.
Prepared soil for planting and sowing.help in snow removal from residential properties during the winter months.
Landscape Construction Laborer
Takla Maintenance Corp.
03.2018 - 11.2021
Collaborated with team members to ensure smooth workflow and high-quality results.
Promoted safety awareness by adhering to proper equipment usage protocols and workplace guidelines.
Solved unforeseen issues related to site conditions or construction challenges with creative solutions that maintained design integrity.
Completed projects on time with diligent work ethic and consistent attention to detail.
Improved project efficiency by skillfully utilizing various tools and machinery, such as skid-steer, bobcats, sod layer, sod roller, sod stripper and hand tools.
Preparing soil after grading is finished, planting trees, shrubs, and laying sod to create a beautiful landscape.
Worked on residential and commerical areas.
Hostess/Server/Cashier
Cora's Breakfast & Lunch Restaurant
05.2015 - 04.2016
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Opened and closed seating sections according to volume of guests.
Input orders accurately into POS terminal, split bills and accepted payments.
Took initial drink orders and relayed information to wait or bar staff.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Advised customers about special offerings and menu items to help drive sales.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Worked flexible schedule and extra shifts to meet business needs.
Served food and beverages promptly with focused attention to customer needs.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess/Busser/Server
Red Robin Longstreet
05.2013 - 03.2014
Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Landscape Laborer
Decor Landscaping
06.2009 - 08.2012
Maintained grounds by trimming, weeding, and general clean-up.
Mowed lawns using self-propelled and riding mowers.
Removed weeds, hazards, and debris from common pathways to improve usability.
Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
Landscaped yards by planting flowers, grass, trees, and bushes.
Worked efficiently under pressure to meet tight deadlines while maintaining high-quality results in all projects completed.
Edged and mowed lawns, flowerbeds and landscape features.
Maintained commercial and residential landscapes with comprehensive and diverse team.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Maintained healthy lawns through proper fertilization, aeration, and mowing techniques.
Education
Bachelor of Science - Nursing
MacEwan University
Edmonton, AB
06.2017
High School Diploma -
Victoria School of The Arts
Edmonton, AB
06.2013
Skills
Strong Work Ethic
Lawn mowing proficiency
Customer Service
Responsible and Punctual
Flexible and Adaptable
Heavy Equipment Operation
Jobsite Safety
Physically Fit
Excellent Communication
Organizational Skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Certification
WHMIS 2015 Worker Education(Generic)
CSTS 2020
Domestic Violence Awarness
Mobile Equipment Awareness
Driving & Journey Management
First Aid & CPR Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Landscape Laborer
Takla Maintenance Corp.
06.2024 - 09.2024
Production Worker
Value Village
09.2023 - 02.2024
Online Grocery Associate
Real Canadian Superstore
09.2023 - 02.2024
Associate Lead
Hudson's Bay Company, HBC
11.2022 - 09.2023
Landscape Laborer
Jim's Mowing
06.2022 - 12.2022
Landscape Construction Laborer
Takla Maintenance Corp.
03.2018 - 11.2021
Hostess/Server/Cashier
Cora's Breakfast & Lunch Restaurant
05.2015 - 04.2016
Hostess/Busser/Server
Red Robin Longstreet
05.2013 - 03.2014
Landscape Laborer
Decor Landscaping
06.2009 - 08.2012
Bachelor of Science - Nursing
MacEwan University
High School Diploma -
Victoria School of The Arts
WHMIS 2015 Worker Education(Generic)
CSTS 2020
Domestic Violence Awarness
Mobile Equipment Awareness
Driving & Journey Management
First Aid & CPR Certified
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