Nathália Santos

• Negotiated competitive rates with carriers, resulting in reduced shipping costs for the clients and generate profit for the company.
• Developed strong relationships with key carries, ensuring reliable service and preferential treatment during peak seasons.
• Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
• Streamlined freight operations by implementing efficient tracking and monitoring systems.

Dispatch Department

• Disposition of national and international transports.
• Planning and optimization of tours taking into account applicable guidelines.
• Monitoring of all transport equipment including temperature monitoring.

Customer Service Department

• Order entry Import/Export/National.
• Interacted with customers by phone, email or in-person to provide information.

Quality Management Department

• Preparation and general management of transport boxes with temperature loggers for vaccine logistics.
• Administration of the temperature management process and calibration of the used temperature loggers.
• Communication with the supplier (prices, problems, ticket system).

Accounting Department

• Entry of subcontractors invoices.
• Filing of documents.

• Calculated weight, volume or cost of goods to be moved.
• Reduced transit time, minimized handling and maximized cost savings through freight cost-analysis and negotiation.
• Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
• Management of subcontractors Carriers.
• Direct payment to subcontractors drivers.
• Monthly billing.

• Order entry export process.
• Prepared contracts, certificates origin and Halal, packing list, proforma invoice, commercial invoice, among others for each shipment.
• Prepared and submission of the bill of loading draft to the shipping agency.
• Update Follow Up in the system.
• Stayed on top of shipment locations and current status to update offices and customers.