Bella Wiltse
Barriere,Canada
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Skilled and professional with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Station House Restaurant
03.2023 - Current
- Excellent customer care skills, to provide the best service to patrons, problem solving skills the ability to quickly think of solutions for customer issues
- Multi tasking serving, handling multiple tasks, receiving orders, writing orders, running food, communicating with staff and guests
- Accurate math calculations, calculating the value of the customers order and proving the correct change
- Strong interpersonal communication working closely with staff exchanging information and ideas, resolving customer complaints
- Following heath regulation
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Chambermaid
Monte Carlo Motel
08.2018 - 09.2021
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advances needed
- Completed special housekeeping actions such as turning mattresses on set schedule
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Rotated linens in storerooms and replenished when supplies ran low
- Ran special errands, including retrieving dry cleaning and making requested purchases
- Maintained clean and comfortable environments in commercial building by vacuuming, cleaning widows, dusting
- Reported maintenance concerns for repairs
Customer Service
Tim Horton's
02.2013 - 12.2013
- Developed strong communication and organization skills through working on group projects
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Managed time efficiently in order to complete all tasks within deadlines
Customer Service
Horse Barn
03.2012 - 12.2013
- Resolved customer complains and maintained clean and tidy checkout area
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Operated cash register to record transactions accurately and efficiently
- Utilized various software applications to process customer orders
Education
Bachelor Of Science - Psychology Major, Sociology Minor
Thompson Rivers University
Kamloops, B, C06.2016
Hairstylist - undefined
Norkam Senior Secondary School
Kamloops, B, C06.2012
Skills
- Customer Needs Assessment, Excellent communication
- Hospitality Management, Guests Satisfaction
- Team Contribution, Interpersonal Communication
- Retail Merchandising, Merchandise Stocking
- Team Contribution, Organization And Time Management
Languages
German Native or Bilingual
Certification
Serving It Right
Timeline
Server
Station House Restaurant
03.2023 - Current
Chambermaid
Monte Carlo Motel
08.2018 - 09.2021
Customer Service
Tim Horton's
02.2013 - 12.2013
Customer Service
Horse Barn
03.2012 - 12.2013
Bachelor Of Science - Psychology Major, Sociology Minor
Thompson Rivers University
Hairstylist - undefined
Norkam Senior Secondary School
Serving It Right
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