NATHALIE BELTRAN
Toronto,ON
Summary
Encouraging sales professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Inside Sales Specialist
HILTI
05.2023 - Current
- Demonstrate adherence to the company’s quality philosophy
- Mentor team members in sustaining and continuing knowledge of existing/new products and applications to promote to customers, including customer engagement activities based on potential class
- Utilize Successful Selling Skills (SSS), Phone Selling Skills (PSS), and Systems (CEC) to maximize market and customer penetration
- Participate and demonstrate leadership in company, department and market driven incentives and promotions
- Drive engagement with high potential and target accounts
- Achieve sales goals and objectives consistent with the Customer Service One-year plan (OYP) and company strategy through successful utilization of the CEC
- Generate incremental, profitable sales through clear execution of Hilti’s Engagement strategy
Clinical Coordinator and Level II Dental Assistant
Lawrence Park Dental
02.2022 - 04.2023
- Welcome new patients into the practice and delivering Comprehensive
- Oral Examinations and case presentations
- Perform periapical radiographic images, diagnostic intraoral photos, negative impressions and 3D cast constructions etc
- Facilitating processes by preparing materials according to procedures, pre-screening patients, and delivering patient pre and post care
- Coordinate, monitor, assign and document patient and clinical care activities
- Implement new policies and educate staff on changes
- Develop and adjust work schedules for Clinical staff
- Supervise and manage daily activities of clinical team consisting of dentist, hygienists, and staff
- Maintain patient personal and health confidentiality.
Co-Founder and Director of Customer Success
Brickeye Inc (Acquired By AOMS Technologies)
01.2019 - 10.2021
- Design, overlooking and commissioning of IoT sensor systems to mitigate construction risks
- Collaborated with Development and Sales team to streamline workflows and create a seamless customer experience
- Drove customer success through initial onboarding, product adoption, retention and growth initiatives
- Promoted client satisfaction and loyalty by understanding each business's unique needs, delivering value and exceeding expectations
- Improved and advocated for customer experience by collaborating cross-functionally with Product & Engineering teams to actualize requests
- Ensured the Technical Support team provides accurate and timely, resolutions to customer issues related to the deployment, troubleshooting, and installation of Brickeye solutions
- Handled planning and coordination of required on-site resources for deployment, troubleshooting, and installation of Brickeye solutions.
Customer Success Manager
Omni Decor (Acquired By Private Investor)
12.2015 - 12.2018
- Design, overlooking and commissioning of construction finishes with Interior Designers and Architects
- Ensured the field team provides accurate and timely installations to customer issues related to quality, schedule, and safety of Omni Decor solutions
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Language and Content Specialist
Redalgo (Acquired By JM3DB)
02.2009 - 12.2019
- Developed original pedagogical content through research and scientific sources
- Strengthened content through proofreading and editing
- Wrote content and uploaded it to Redalgo's content management system.
Education
Bachelor of Arts - Urban Geography And Spanish Language
University of Toronto
01.2012
English Language Development (ESL)
University of Cambridge
Intra Oral Dental Assisting -
Anderson College of Health, Business & Technology
03.2022
School of Continuing Studies - Dental Practice Management
University of Toronto
Toronto, ON05.2023
Certification - Intra-Oral Dental Assisting
National Dental Assisting Examination Board
Skills
- Word Processing Software
- Rapport Development
- Equipment Maintenance
- Microsoft Excel
- Complex Problem-Solving
- Data Confidentiality Measures
- Negotiation
- Office Management
- Team Collaboration
- Fluency in Portuguese, Spanish, English and French
- Management of Personnel Resources
- Dental Office Administration
- Infection Control Proficiency
- Radiation Protection
- Patient Feedback Surveys
- Medical Records Management
Timeline
Inside Sales Specialist
HILTI
05.2023 - Current
Clinical Coordinator and Level II Dental Assistant
Lawrence Park Dental
02.2022 - 04.2023
Co-Founder and Director of Customer Success
Brickeye Inc (Acquired By AOMS Technologies)
01.2019 - 10.2021
Customer Success Manager
Omni Decor (Acquired By Private Investor)
12.2015 - 12.2018
Language and Content Specialist
Redalgo (Acquired By JM3DB)
02.2009 - 12.2019
Bachelor of Arts - Urban Geography And Spanish Language
University of Toronto
English Language Development (ESL)
University of Cambridge
Intra Oral Dental Assisting -
Anderson College of Health, Business & Technology
School of Continuing Studies - Dental Practice Management
University of Toronto
Certification - Intra-Oral Dental Assisting
National Dental Assisting Examination Board
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