Nathan Ryan Magtibay
San Diego
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Front of House Support Trainer
Din Tai Fung
11.2021 - Current
- Established positive relationships with trainees, fostering open communication and encouraging ongoing development.
- Conducted regular evaluations of existing training programs, recommending updates or modifications based on changing business needs or objectives.
- Facilitated knowledge sharing among team members through workshops and group discussions, promoting cross-functional collaboration and problem-solving skills.
- Streamlined communication between departments by hosting joint training events focused on fostering teamwork and effective collaboration strategies.
- Dynamic and detail-oriented Maitre D' with a proven track record in managing front-of-house operations. Expertise in assigning table sections, managing waitlists, and ensuring a seamless dining experience for guests. Cross-trained in food running, to-go orders, and payment handling, with a strong ability to multitask in fast-paced environments. Adept at maintaining a high level of customer satisfaction while coordinating with team members to optimize service flow.
- Selected to assist in opening the first East Coast location of Din Tai Fung, one of the most anticipated restaurant launches of 2024, while training and developing new team members to uphold company service and operational standards.
Host and Takeout Operations
Backyard Bayou
03.2021 - 11.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Arts - Psychology
California State University, San Marcos
San Marcos, CA05-2027
Skills
- Task delegation
- Attention to detail
- Reliability
- Goal setting
- Conflict resolution
- Multitasking and organization
- Effective communication
- Team leadership and supervision
Timeline
Front of House Support Trainer
Din Tai Fung
11.2021 - Current
Host and Takeout Operations
Backyard Bayou
03.2021 - 11.2021
Bachelor of Arts - Psychology
California State University, San Marcos
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