MIRIAM MIA ALEGRIA
Redondo Beach
Summary
Motivated healthcare and retail experience professional, skilled in administrative tasks, customer service, and compliance. Proven ability to manage high-volume transactions and enhance client satisfaction. Aiming to bring a blend of efficiency and adaptability to a dynamic team setting.
Overview
9
9
years of professional experience
Work History
Administrative Student Intern
Kaiser Permanente, Hospital
09.2023 - 11.2023
- Efficiently performed administrative tasks including filing, data entry, and document management
- Skillfully coordinated and organized weekly departmental meetings, conferences, and presentations
- Successfully achieved 100% HIPAA compliance through protocol development and implementation
- Managed and organized over 200 documents, improving accessibility, and cutting retrieval time by 20%.
Unit Secretary
Providence, Hospital
12.2021 - 06.2022
- Proficiently coordinated clerical and receptionist responsibilities, aligning with hospital daily policies
- Managed discharges and transfers of 20 patients, utilizing the EMR system for accuracy and efficiency
- Streamlined communication and departmental services, meticulously organizing nursing unit records
- Acted as a liaison, communicating with caregivers, and informing patients on their service progress.
Unit Secretary
Vinsie, Convenience Store
03.2017 - 09.2017
- Processed 20-40 daily transactions, including refunds and exchanges, through the store’s POS system
- Promoted products and events with newsletters and signs to boost sales and customer engagement
- Collaborated with team members in daily meetings to enhance customer experience and service quality
- Supported inventory management by consistently maintaining product stock levels within the store.
Customer Sales Associate/Hostess
Vintage Tea Leaf, Restaurant
07.2014 - 07.2015
- Efficiently processed 50-60 daily transactions through the POS system with strict adherence to policies
- Delivered exceptional customer service, building strong relationships, and enhancing store satisfaction
- Ensured a clean and organized store environment, including the back room and inventory areas
- Addressed customer inquiries and concerns, contributing to a positive and welcoming store atmosphere.
Education
Bachelor of Science - Health Care Administration
California State University of Long Beach
05.2024
Phlebotomy Certificate of Accomplishment -
Long Beach City College
05.2017
Skills
- MS Word, Excel, PowerPoint, Access, & Outlook
- Database Entry Documentation
- Data & Inventory Management
- Billing & Transactions
- Team Collaboration
- Customer Service
- Administrative Support
- Process Optimization
Timeline
Administrative Student Intern
Kaiser Permanente, Hospital
09.2023 - 11.2023
Unit Secretary
Providence, Hospital
12.2021 - 06.2022
Unit Secretary
Vinsie, Convenience Store
03.2017 - 09.2017
Customer Sales Associate/Hostess
Vintage Tea Leaf, Restaurant
07.2014 - 07.2015
Bachelor of Science - Health Care Administration
California State University of Long Beach
Phlebotomy Certificate of Accomplishment -
Long Beach City College
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