Nathaniel Bernhard

Serve the team in a player/coach role allowing me to mentor new team members while also managing a small book of our most strategic customers

• Create and run our onboarding and enablement program for new team members. Four new CSMs became product certified in 3 weeks (previously 6 weeks) under new program
• Lead team-wide OKRs reporting results directly into Executive Staff
• Manage 10-12 customers totaling 6M ARR with a 103% NDR

• Manage a book consisting of 20-25 of our most strategic customers totaling 4.1M ARR
• Ensure customer is receiving value from the product by driving adoption of new features and aligning in key metrics during quarterly business reviews
• Create bespoke engagement plans for customers in escalation that ensured organizational alignment on supporting customers resulting in customer renewals in each case
• Mentor new hires and assist in their ramp up period through group trainings and 1:1 knowledge shares

• Build and maintain relationships with key customers and stakeholders, managing a book of business of 2.2MM ARR
• Drive renewals through customer engagement and value alignment, resulting in 98% retention rate
• Work cross-functionally with product and leadership teams to report customer feedback and advocate feature requests