Nathaniel Villestas
Calgary,AB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Receptionist Manager
Leah V Skincare and Laser Clinic
09.2021 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Vagaro and Jane software.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Received and processed stock into inventory management system.
- Completed bi-weekly payroll for 6 employees.
- Implemented a streamlined check-in process that reduced wait times for clients without sacrificing attention to detail or accuracy in record keeping.
Cabin Crew Member
Lynx Air
01.2023 - 02.2024
- Answered passengers' questions about flight, aircraft and destination.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Assisted passengers with storing luggage and helped locate seating.
- Completed pre-flight safety checks to reinforce passenger safety.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Proved successful working within tight deadlines and a fast-paced environment.
Room Attendant
Caribou Lodging Co.
05.2021 - 08.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Replenished guest room water glasses, toiletries and paper products.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Service Crew
Jollibee Foods Co
08.2019 - 05.2021
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
- Calculated totals, processed payments and issued receipts.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Education
BBA - Tourism -Travel Studies
Southern Alberta Institute of Technology
Calgary, ABCertificate - Airline Economics
Air Canada University Global Sales
Calgary, ABTransportation of Dangerous Goods Awareness (Air)
Calgary, ABCertificate - Red Cross
Calgary, ABSkills
- Hospitality industry
- Detail-oriented
- Customer/Client relations
- Verbal and written communication
- Time management
- Ticketing/Booking
- Team-Oriented
- Good Telephone Etiquette
- Multitasking Abilities
- Scheduling and calendar management
- Critical Thinking
- Decision-Making
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Cabin Crew Member
Lynx Air
01.2023 - 02.2024
Receptionist Manager
Leah V Skincare and Laser Clinic
09.2021 - Current
Room Attendant
Caribou Lodging Co.
05.2021 - 08.2021
Service Crew
Jollibee Foods Co
08.2019 - 05.2021
BBA - Tourism -Travel Studies
Southern Alberta Institute of Technology
Certificate - Airline Economics
Air Canada University Global Sales
Transportation of Dangerous Goods Awareness (Air)
Certificate - Red Cross
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