Nathaniel Soler
San Leandro
Summary
Highly motivated and customer-focused professional with extensive experience in customer service, technical support, and sales roles. Proven ability to troubleshoot complex issues, deliver exceptional customer experiences, and contribute to organizational goals. Skilled at working in dynamic environments and leveraging strong communication and critical thinking skills to drive results. Passionate about technology and dedicated to helping customers achieve success with innovative solutions.
Overview
6
6
years of professional experience
Work History
Store Manager
The Valley
03.2023 - Current
- Oversaw daily operations of a high-volume sneaker resale boutique, managing sales, team operations, inventory, and customer service.
- Designed and launched eCommerce storefront using Lightspeed eComm (E-series), integrating with POS and inventory systems.
- Created a multi-tab Excel system for real-time tracking of purchases, sales, and team scheduling.
- Managed CRM communications via Instagram to drive customer engagement, announce drops, and promote new arrivals.
- Handled listings and fulfillment across GOAT, StockX, and eBay, optimizing pricing, condition notes, and shipping to maximize margins.
Provider Services Representative
Centene Corporation
04.2022 - 03.2023
- Delivered technical and operational support to healthcare providers, resolving complex issues with claims, authorizations and system access.
- Collaborated with cross-functional teams to resolve provider issues and streamline claims processing.
- Maintained thorough documentation in CRM to ensure compliance with HIPPA and internal standards.
- Supported the implementation of provider training programs to educate healthcare professionals on policies, processes, and billing practices, improving provider satisfaction.
Customer Service Representative
Centene Corporation
11.2021 - 04.2022
- Provided high-quality customer service to members, handling inquiries, resolving issues, and ensuring a positive experience in alignment with company standards.
- Managed a high volume of communications, maintaining a customer satisfaction score of 95%.
- Educated members on plan benefits, preventive care programs, and policy changes, resulting in increased member engagement and satisfaction.
Senior Sales Consultant
Verizon GoWireless
06.2019 - 11.2021
- Ranked Top 10 in district for total devices sold (2020).
- Developed and nurtured relationships with both new and existing business clients, understanding their needs and providing customized solutions.
- Led sales presentations, product demonstrations, and training sessions, showcasing the value of Verizon products, services, and technology to both individual consumers and business owners.
- Acted as an expert in wireless solutions, network services, and Verizon's product portfolio, offering insights to clients on emerging technology trends.
- Delivered in-store and virtual training on Verizon services and troubleshooting mobile platforms
- Used Salesforce to track leads, manage follow-ups, and ensure consistent customer engagement
Education
Cyber Security Bootcamp -
UC Davis
05.2024
High School - undefined
Vanden High School
Fairfield, CA01.2018
Skills
- Technical troubleshooting
- Threat analysis
- Information system security
- PowerShell scripting
- Linux command line expertise
- Microsoft Azure
- Microsoft Office Suite
- Ability to adjust to new challenges
- Effective communication
- Prioritization and scheduling
- Service excellence
- Collaborative team player
- Client relationship management
Timeline
Store Manager
The Valley
03.2023 - Current
Provider Services Representative
Centene Corporation
04.2022 - 03.2023
Customer Service Representative
Centene Corporation
11.2021 - 04.2022
Senior Sales Consultant
Verizon GoWireless
06.2019 - 11.2021
High School - undefined
Vanden High School
Cyber Security Bootcamp -
UC Davis
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