Nathaniel Shaheen

• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Set up appointments with potential and current customers to promote new products and services.
• Prepared and demonstrated [Product or Service] features and benefits to address specific customer wants and needs.

I was the only delivery specialist, I was delivering around 100 cars a month.

I have delivered 17 cars in one day.

I was the last person guests talk to before driving away in their new car, guest satisfaction is the number one goal for me.

Prepped each vehicle and made sure it looks perfect for the guests.

OMVIC certified

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Incorporated e-commerce objectives in social media platform management.
• Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
• Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.