Nathaniel Sandoval
Fresno
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
9
9
years of professional experience
Work History
Field Service Technician
Xos Trucks
01.2024 - Current
- Inspected and tested mechanical products to locate defects or malfunctions.
- Prepared detailed reports documenting service activities performed on each job site.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Responded promptly to emergency service requests from clients.
- Maintained customer records and updated software applications as required.
- Collaborated with other technicians to resolve complex issues quickly and efficiently.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Provided technical support to customers over the phone and via email.
- Performed routine maintenance on machinery to ensure optimal performance.
- Adjusted functional parts of devices or control instruments according to specifications.
- Monitored system performance remotely through data analysis methods such as telemetry readings.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Disassembled defective machines for repair or replacement of parts.
- Completed all necessary paperwork for service calls in a timely manner.
- Replaced faulty parts or components following diagrams or blueprints.
- Performed troubleshooting on electronic circuits and systems.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Installed electrical wiring for new installations as needed.
- Operated hand tools and power equipment according to corporate safety procedures.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Diagnosed and repaired mechanical issues according to industry standards.
- Communicated with vendors, upper management, and peers.
- Analyzed equipment data to isolate and diagnose faults.
- Mentored and trained new employees on processes, flow and safety procedures.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Trained customers on equipment after installation.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Handled telephone support calls to determine issues and provide solutions.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Completed scheduled appointments on time to drive quality service.
Auto Repair Shop Owner
Premier Auto Repair
Fresno
03.2023 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assisted customers with inquiries regarding pricing options, payment plans and financing arrangements.
- Diagnosed mechanical problems using diagnostic equipment such as scan tools, pressure gauges and other testing devices.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Maintained records of all repairs, parts used, and labor costs for each job.
Automotive Technician
Auto House of Clovis
Clovis
03.2018 - 03.2023
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Communicated effectively with customers about repair progress and costs involved.
- Attended technical training courses when available to increase knowledge base.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Inspected vehicle engines and other components to identify potential issues.
- Maintained a clean working environment at all times.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Performed drive ability tests on vehicles after repairs were completed.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Welded, soldered and fabricated parts to complete skilled services.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Manager
Rallys Fast Food Resturant
Clovis
04.2016 - 03.2018
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Clovis West High School
Fresno, CA06-2015
Some College (No Degree) - General Studies
Fresno City College
Fresno, CASkills
- Equipment maintenance
- Technical support
- Diagnostic testing
- Preventative maintenance
- Troubleshooting techniques
- Customer service
- Problem solving
- Team collaboration
- Data analysis
- Communication skills
- Electrical troubleshooting
- Mechanical background
- Route planning
- Electrical systems
- Field repairs
- Technical troubleshooting
- Fault diagnosis
- Multimeter usage
Timeline
Field Service Technician
Xos Trucks
01.2024 - Current
Auto Repair Shop Owner
Premier Auto Repair
03.2023 - 01.2024
Automotive Technician
Auto House of Clovis
03.2018 - 03.2023
Manager
Rallys Fast Food Resturant
04.2016 - 03.2018
High School Diploma -
Clovis West High School
Some College (No Degree) - General Studies
Fresno City College