Nathaniel Robb
Cambridge,ON
Summary
Results-oriented law enforcement and investigation specialist with several years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Successful investigator bringing strong background in casework to position within robust and professional organization.
Overview
16
16
years of professional experience
Work History
Staff Officer to the Chief and Deputy Chief Special Constables (Sergeant) – Community Safety Unit
Toronto Community Housing
Toronto, Ontario
09.2021 - Current
- Worked in this role from September 2021 - January 2023 and again in March 2024 - Present.
- Assisted with the development and implementation of staff policies and procedures.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Collaborated with other departments to ensure efficient workflow processes.
- Recognized excellent performance among staff members through rewards and recognition programs.
- Lead investigations into staff misconduct, interview witnesses, subjects, and complainants, and generate detailed investigative reports.
- Lead criminal and provincial investigations into offenses committed on or in relation to Toronto Community Housing properties.
- Lay Criminal (Form 9/10, Show Cause) and Provincial charges (Certificate of Offence, PIII Summons).
Sergeant/ Field Supervisor – Field Operations, Community Safety Unit
Toronto Community Housing
Toronto, Ontario
07.2023 - 03.2024
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Enforce the Criminal Code of Canada, Controlled Drugs and Substances Act, Provincial Offences Act, Liquor License and Control Act, Trespass to Property Act, and City of Toronto Municipal Code.
- Lay charges, including Certificates of Offence, Part III Summons, Form 9s, and 10s.
- Generate detailed investigative reports into incidents, including recommending charges pursuant to involved legislation and regulations.
- Maintain detailed notes.
- Interview defendants, victims, suspects, and accused persons by audio and video, and accept/process written statements.
- Interpret legislation and provide guidance to front line staff.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
Staff Sergeant (Acting) – Administration, Community Safety Unit
Toronto Community Housing
Toronto, Ontario
01.2023 - 07.2023
- Oversee the CSU Violence Reduction Program (2 Sergeants and 60 Special Constables)
- Oversee CSU Fleet Operations, CCTV Support Unit and Alternative Response Unit (1 Sergeant, 4 Special Constables)
- Manage the CSU Procurement and Equipment Stores Unit (1 Program Supervisor)
- Oversee a budget of approximately $500,000 CAD for uniforms and equipment
- Generate Executive and Board Reports along with Briefing Notes to support the CSU Management Group (Chief and Deputy Chief)
- Ensure the operation of the CSU Fleet, including the procurement of new vehicles, the installation of emergency equipment, and ongoing service.
- Conduct internal investigations into staff complaints and incidents that pose a serious risk to the corporation.
- Oversee staff performance and promote a healthy workplace.
- Provide coaching to staff on identified issues, and develop work plans to improve performance and compliance with SOPs and other policies.
- Discipline and/or performance manage employees in accordance with their respective Collective Bargaining Agreement.
- Maintained detailed records regarding investigation outcomes and key decision points throughout the process.
- Prepared detailed reports summarizing investigation findings and conclusions.
- Identified discrepancies in applicant backgrounds which required further investigation or review.
- Maintained contact with victims throughout the course of an investigation for support purposes.
Community Sergeant (Field Supervisor) – Community Safety Unit
Toronto Community Housing
Toronto, Ontario
03.2021 - 09.2021
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Maintained detailed records regarding investigation outcomes and key decision points throughout the process.
- Identified discrepancies in applicant backgrounds which required further investigation or review.
- Established contacts with outside agencies to aid in the investigation process.
- Collaborated closely with law enforcement personnel throughout the investigation process.
- Collaborated with other law enforcement agencies in multi-jurisdictional investigations.
- Assisted law enforcement officers with crime scene investigations when requested.
- Assisted law enforcement officers during investigations on site when needed.
- Participated in external investigations conducted by law enforcement agencies.
- Coordinated with external agencies such as law enforcement during emergencies.
- Assisted law enforcement officers with investigations on site when necessary.
Special Constable – Special Constable Service
Toronto Transit Commission
Toronto, Ontario
10.2018 - 03.2021
- Designated Coach/Training Officer (2019-2021)
- Designated Acting Sergeant (2020-2021)
- Patrolled assigned areas to maintain public order and safety.
- Enforced laws, regulations, and ordinances in accordance with relevant legislation.
- Attended incidents of crime and disorder, conducted investigations, made arrests and took statements.
- Gathered evidence for criminal cases, wrote reports, and provided testimony in court proceedings.
- Provided assistance to victims of crime or disaster, offering emotional support and practical advice.
- Monitored security systems such as CCTV cameras and alarm systems.
- Responded to emergency calls from the public relating to incidents such as fires, accidents or disturbances.
- Conducted searches for missing persons, stolen property or contraband items.
- Intervened in disputes between individuals or groups to prevent further escalation of violence or aggression.
- Assessed threats posed by suspects using verbal de-escalation techniques where appropriate.
- Served summonses, subpoenas and other legal documents issued by courts of law or other authorities.
- Liaised with other police personnel in order to coordinate joint operations when necessary.
Special Constable, Community Safety Unit
Toronto Community Housing
Toronto, Ontario
01.2016 - 10.2018
- Patrolled assigned areas to maintain public order and safety.
- Enforced laws, regulations, and ordinances in accordance with relevant legislation.
- Attended incidents of crime and disorder, conducted investigations, made arrests and took statements.
- Gathered evidence for criminal cases, wrote reports, and provided testimony in court proceedings.
- Provided assistance to victims of crime or disaster, offering emotional support and practical advice.
- Monitored security systems such as CCTV cameras and alarm systems.
- Responded to emergency calls from the public relating to incidents such as fires, accidents or disturbances.
- Conducted searches for missing persons, stolen property or contraband items.
- Served summonses, subpoenas and other legal documents issued by courts of law or other authorities.
- Enforce and interpret the Criminal Code of Canada, Controlled Drugs and Substances Act, Provincial Offences Act, Liquor Licence Act, Trespass to Property Act, and City of Toronto Municipal Code.
- Lay charges under applicable legislation and regulations by way of Certificate of Offence, Provincial and/or Criminal Summons/Promise to Appear.
Fare Media Inspector, Transit Enforcement and Security
Regional Municipality of York
Vaughan, Ontario
10.2014 - 01.2016
- Act as the first point of contact for York Region Transit/VIVA customers in the field and provide excellent customer service.
- Resolve hostile or potentially violent situations using verbal de-escalation skills to resolve same while maintaining a positive public images and ensuring the best interests of YRT/VIVA are taken into consideration
- Designated as a Municipal By-Law Enforcement Officer/Provincial Offenses Officer, tasked with enforcing York Region Transit By-Law #R-1415-2005-028, as amended, and the Trespass to Property Act of Ontario.
- Investigate criminal offenses, accidents, or security threats that occur on YRT property.
- Gather evidence and build cases against individuals suspected of committing by-law or criminal offenses, and present the same to Special Constables for further action.
Security Operator - Global Security Operations Center
Scotiabank
Toronto, Ontario
03.2013 - 10.2014
- Designated 'Lead Operator' in charge of training and mentoring new operators on the team and acting as a Team Leader when none are available.
- Provide feedback on current operating procedures and recommend changes to improve functions in the department.
- Provide coaching and mentoring to new operators, ensuring that they are following proper procedures while providing excellent customer service to mitigate potential losses to the bank.
- Investigate security threats to all Scotiabank branches domestically, keep detailed notes, and generate detailed reports used to brief bank executives and law enforcement agencies.
- Perform threat and risk assessments on incoming information from various sources (Alarm Vendors, GPS, ILP, TC&F, Intelligence, BCS, external Media, Staff, law enforcement, open and closed intelligence sources) and ensure appropriate actions is taken to mitigate potential threats
- Compile information gathered throughout the shift from various sources (online, TV, newspaper, law enforcement contacts) on security threats to Scotiabank and other financial institutions worldwide and generate a report which is sent to all bank senior executives and Security and Investigation management
- Act as the primary point of contact for law enforcement agencies and liaise with same to assist in various investigations relating to Fraud’s, Theft, Robbery’s etc
- Provide CCTV Monitoring for High-Risk facilities, such as major vaults and cash processing centers, internationally.
- Provide Executive Protection for bank senior executives (CEO, COO, Executive VP, Group Heads and Senior VPs) always ensuring their life and safety while at the head office
- Conduct Access Control Administration duties, updating access cards and making changes as needed.
- Running reports on the Access Control system, identifying issues, and resolving them.
- Liaising with external vendors to resolve complex CCTV or access control software/hardware issues.
Photo Retrieval Operator - Global Security Operations Center
Scotiabank
Toronto, Ontario
01.2013 - 03.2013
Senior Technical Support Advisor, AppleCare
Aditya Birla Minacs
Niagara Falls, Ontario
04.2012 - 01.2013
Security Guard – Special Services Unit (Ryerson University Security/Hudson Bay Centre)
Intercon Security
Toronto, Ontario
06.2010 - 04.2012
Mobile Security Guard/Private Investigator
Intelligarde International
Toronto, Ontario
01.2009 - 06.2010
Education
Certificate of Completion - Police Services Act
Toronto Police College
Toronto05-2023
Certificate of Completion - Neighbourhood Officer Training Program
Toronto Police College
Toronto, ON06-2021
Certificate of Completion - Criminal Investigators Training
Ontario Police College
Alameda, SK04-2021
Certificate of Completion - Situational Round Tables
Wilfred Laurier University
Waterloo, ON05-2018
Diploma - Police Foundations - Leadership
Humber College
Toronto, ON04-2016
Skills
- Incident Response
- Investigative skills
- Analytical Skills
- Excellent Communication
- Adaptability
- Task Prioritization
- Multitasking
- Problem-solving aptitude
- Professionalism
- Interpersonal Skills
- Investigation leadership
- Field investigation
- Investigation skills
- Undercover Investigations
- Intelligence Analysis
- Conducting briefings
- Intelligence Gathering
- De-Escalation Techniques
- Relationship Building
- Report writing and analysis
Affiliations
- Waterloo Regional Police Service - Auxiliary Police Constable, March 2023 - Present
- Waterloo Regional Police Service - Field Development Officer, March 2024 - Present
- Canadian Diabetes Association (Diabetes Canada) - Team Leader, Volunteer Engagement and SUpport Team, January 2013 - June 2014.
- Toronto Community Housing - United Way Department Char, September 2021 - Present
- Toronto Community Housing - United Way Event Volunteer - September 2021 - 2022
Training Courses
- Violence Threat Risk Assessment (Level 1) - Centre for Trauma Informed Practices
- Violence Threat Risk Assessment (Level 2) - Centre for Trauma Informed Practices
- General Investigators Training (Canadian Police Knowledge Network)
- Basic Investigation Skills (Canadian Police Knowledge Network)
- Indigenous Awareness (Canadian Police Knowledge Network)
- Homelessness Awareness (Canadian Police Knowledge Network)
- Fraud Investigations (Canadian Police Knowledge Network)
- Incident Command System (ICS) Level 100 - Ontario Police College
- Incident Management System (IMS) Level 100 - Emergency Management Ontario
- Incident Management System (IMS) Level 200 - Emergency Management Ontario
- Scene of Crime Scene Officer - Toronto Transit Commission/Toronto Police Service
- LiDAR Operator - Toronto Transit Commission/Toronto Police Service
- G Class Drivers License (Unrestricted)
- Intelligence Analysis (Canadian Police Knowledge Network)
- Criminal Intelligence (Canadian Police Knowledge Network)
Timeline
Sergeant/ Field Supervisor – Field Operations, Community Safety Unit
Toronto Community Housing
07.2023 - 03.2024
Staff Sergeant (Acting) – Administration, Community Safety Unit
Toronto Community Housing
01.2023 - 07.2023
Staff Officer to the Chief and Deputy Chief Special Constables (Sergeant) – Community Safety Unit
Toronto Community Housing
09.2021 - Current
Community Sergeant (Field Supervisor) – Community Safety Unit
Toronto Community Housing
03.2021 - 09.2021
Special Constable – Special Constable Service
Toronto Transit Commission
10.2018 - 03.2021
Special Constable, Community Safety Unit
Toronto Community Housing
01.2016 - 10.2018
Fare Media Inspector, Transit Enforcement and Security
Regional Municipality of York
10.2014 - 01.2016
Security Operator - Global Security Operations Center
Scotiabank
03.2013 - 10.2014
Photo Retrieval Operator - Global Security Operations Center
Scotiabank
01.2013 - 03.2013
Senior Technical Support Advisor, AppleCare
Aditya Birla Minacs
04.2012 - 01.2013
Security Guard – Special Services Unit (Ryerson University Security/Hudson Bay Centre)
Intercon Security
06.2010 - 04.2012
Mobile Security Guard/Private Investigator
Intelligarde International
01.2009 - 06.2010
Certificate of Completion - Police Services Act
Toronto Police College
Certificate of Completion - Neighbourhood Officer Training Program
Toronto Police College
Certificate of Completion - Criminal Investigators Training
Ontario Police College
Certificate of Completion - Situational Round Tables
Wilfred Laurier University
Diploma - Police Foundations - Leadership
Humber College
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