Nathaniel Remington
Bakersfield
Summary
Dynamic and adaptable professional with a proven track record at Chili's Bar and Grill, excelling in roles requiring excellent communication and multitasking skills. Demonstrated ability to enhance customer satisfaction and streamline service operations, achieving a significant increase in order accuracy. Skilled in food handling and complaint resolution, consistently delivering high-quality service in fast-paced environments.
Professional in food service industry, known for reliability and keen focus on customer satisfaction and efficiency. Expert at managing high-stress environments while ensuring accuracy and timely delivery of orders. Recognized for strong team collaboration and adaptability, consistently meeting evolving business needs.
Overview
2
2
years of professional experience
Work History
To Go Specialist
Chilis's Bar and Grill
10.2024 - Current
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Food Expeditor
Chilis's Bar and Grill
08.2024 - Current
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
Food Runner
Chilis's Bar and Grill
04.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
Busser
Chilis's Bar and Grill
04.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Dishwasher
Chilis's Bar and Grill
09.2024 - 09.2024
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Host
Chilis's Bar and Grill
12.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate Of Applied Business - Business Administration
Bakersfield College
Bakersfield, CASkills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Flexibility
- Complaint resolution
- Food presentation
- Food handling
- Food preparation
- Point of sale systems
- Money handling
- Payment processing
- Menu memorization
- Food handlers card
Timeline
To Go Specialist
Chilis's Bar and Grill
10.2024 - Current
Dishwasher
Chilis's Bar and Grill
09.2024 - 09.2024
Food Expeditor
Chilis's Bar and Grill
08.2024 - Current
Food Runner
Chilis's Bar and Grill
04.2023 - Current
Busser
Chilis's Bar and Grill
04.2023 - Current
Host
Chilis's Bar and Grill
12.2022 - 06.2023
Associate Of Applied Business - Business Administration
Bakersfield College
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