Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Ramta

Toronto,Ontario

Summary

Goal-oriented Customer Service Manager with 10 plus years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Production Assistant

Self Employed
Toronto, ON
02.2019 - Current
  • Facilitated the transport of equipment to set locations.
  • Handled technical setup of lighting and sound for each shot.
  • Configured shots based on daily needs, weather and lighting conditions and available equipment.
  • Set and maintained organized and detailed schedules for production.
  • Managed development of content plans and overall message.
  • Collaborated with specialists, producers and designers to produce original video content.
  • Helped prepare sets and set up equipment for in-studio filming.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Prepared well for shoots by conferring with directors, technicians and other crew members about assignment specifications.
  • Prepared sets by transporting equipment and supplies to location and positioning people and props.
  • Loaded and unloaded equipment from vehicles used in shooting scenes.
  • Ran errands as necessary for the production team.

Sales Manager

Empire Customs
Toronto, ON
07.2012 - Current
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels.
  • Performed sales consultations and educated clients on products and services.
  • Attended trade shows for in-person engagement and network building.
  • Tracked monthly sales to generate reports for business development planning.
  • Collaborated with staff to maximize customer satisfaction and streamline procedures.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Tracked and replenished inventory to maintain par levels.
  • Picked up VIP clientele to. transport them to and from store front.
  • Delivered orders to clients across the GTA.

Entertainment Supervisor

Maple Leafs Sports Entertainment
Toronto, ON
05.2015 - 07.2019
  • Resolved guest and associate concerns and established and maintained mutually respectful working relationships with other departments.
  • Evaluated programs and services, identified community needs and recommended new offerings to maximize ongoing success and participation.
  • Supervised material acquisition, setup and teardown for periodic and special events.
  • Managed supply inventory for team and distributed resources to meet demand.
  • Sought out opportunities to improve service levels and corrected problems.
  • Monitored and controlled expenses according to budgetary guidelines.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

AZ License -

Ontario Truck Training Academy
Oshawa, ON
02.2022 - 05.2022

Bachelor of Arts - Business

Centennial College of Applied Arts And Technology
Scarborough, ON
09.2005 - 06.2007

High School Diploma -

Port Perry High School
Port Perry, ON
09.1998 - 05.2001

Skills

  • Passed AZ road test
  • Air Brake Certification
  • Clean CVOR & Driving Record
  • Courteous and polite demeanor
  • Planning ability
  • Dependable and reliable
  • Customer-oriented
  • Documentation skills
  • Safety protocols
  • Analytical problem solver
  • High level communication skills
  • Friendly, positive attitude
  • Team management
  • Flexible schedule
  • 20 years experience driving in the GTA/Ontario

Timeline

AZ License -

Ontario Truck Training Academy
02.2022 - 05.2022

Production Assistant

Self Employed
02.2019 - Current

Entertainment Supervisor

Maple Leafs Sports Entertainment
05.2015 - 07.2019

Sales Manager

Empire Customs
07.2012 - Current

Bachelor of Arts - Business

Centennial College of Applied Arts And Technology
09.2005 - 06.2007

High School Diploma -

Port Perry High School
09.1998 - 05.2001

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