Nathaniel P. Miller
Orlando,FL
Summary
Experienced and with over a decade of success and growth across many roles within the theme park industry. Seeking an opportunity to translate years of guest service experience, skills, and knowledge into a new role within the hospitality industry.
Business development professional with robust history of driving growth and fostering partnerships. Proven ability to identify market opportunities and execute strategic initiatives for revenue generation. Collaborative team player with strong focus on achieving results and adapting to dynamic business environments. Skilled in relationship building, market analysis, and project management.
Overview
17
17
years of professional experience
Work History
Business Development Manager
HBX Group
09.2023 - 07.2025
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Generated new business with marketing initiatives and strategic plans.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
- Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
Operations Officer
HBX Group
06.2022 - 09.2023
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
- Collaborated on operational support tasks to achieve common goal.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Captain
Universal Orlando Resort
02.2016 - 05.2022
- Transformers The Ride 3-D Orlando, Florida
- Manage duties including but limited to: monitoring the venue, maintaining staffing needs based on park projection and resolving guest situations in a safe and efficient manner.
- Schedule on-the-job training; work closely with Leads and Trainers to ensure successful completion of training plans. Meeting with team members to review progress, address concerns, document training related issues, administer testing and sign off on the successful completion of training and testing.
- Responsible for the consistent execution of guest service operations standards and motivating team members to safely deliver a great capacity. Coach performance, conduct daily shift meetings and safety talks and record performance utilizing the Lead Observation Report.
- Ensure that maintenance repairs, budgets, task attendance and fractions via the use of Kronos to ensure that time is properly entered based on job code and functional area.
- Partner with other departments to implement approved strategies to address guest and quality concerns.
- Selected from hundreds of candidates as part of a specialized opening team, which required discretion, flexibility, and adaptability.
Status Team Lead
Universal Orlando Resort
12.2014 - 02.2016
- Popeye and Bluto’s Bilge-Rat Barges Orlando, Florida
- Overseeing operations and is the first point of contact for team members, guests and interdepartmental partners in the absence of the Supervisor or Team Captain.
- Performing operational duties related to the daily opening and closing of shows or venues. Completing opening and closing checklists for operational readiness, inspecting the work environment including equipment, loading gates, lap bars, vehicle restraints and ensuring operational safety.
- Understanding and actively participating in Environmental, Health & Safety responsibilities by following established Universal Orlando policies, procedures, training and Team Member involvement activities.
Relief Team Lead
Universal Orlando Resort
12.2013 - 12.2014
- The Incredible Hulk Coaster Orlando, Florida
- Dudley Do-Right’s Ripsaw Falls Orlando, Florida
- Runs the building in absence of the Team Captain, responsible for Team Member development, exceptional leadership and guest service.
- Occasionally schedules Attraction Attendant due to venue and business needs.
- Training team members on all aspects of Universal Orlando Resort and assigned attraction.
- Monitoring the operation for potential safety concerns, documenting and taking the appropriate action including evacuating the venue if necessary.
Trainer/Safety Rep
Universal Orlando Resort
06.2008 - 06.2010
- Revenge of the Mummy Orlando, Florida
- Spot checks for safety violations at the attraction; any discrepancies are reported, documented and submitted to the Environmental Health and Safety board for review.
- Train all new hires on all positions at the venue to teach company policies and set company standards.
- Created documents that assist in making training more efficient, teaming with upper management to come up with best ways of teaching new team members.
Education
Associate in Science Degree - Computer Information Technology
Valencia College
Orlando, FL08.2017
Skills
- Business development and planning
- Customer service
- Team leadership
- Negotiations
- Sales and marketing
- Sales presentations
- Goals and performance
- Verbal and written communication
- Relationship building
- Training and development
- Market research
- Marketing
- Event planning
- Campaign development
- Market penetration
Languages
English
Full Professional
Timeline
Business Development Manager
HBX Group
09.2023 - 07.2025
Operations Officer
HBX Group
06.2022 - 09.2023
Team Captain
Universal Orlando Resort
02.2016 - 05.2022
Status Team Lead
Universal Orlando Resort
12.2014 - 02.2016
Relief Team Lead
Universal Orlando Resort
12.2013 - 12.2014
Trainer/Safety Rep
Universal Orlando Resort
06.2008 - 06.2010
Associate in Science Degree - Computer Information Technology
Valencia College
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