Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Pimentel

Visalia

Summary

I am very skilled at keeping calm, helping to lead people, and listening to others. I am willing to do what is needed and will do what is asked of me. I have been in leadership roles before and I know what struggles come with a team and have learned how to work with peers. I have effective people skills and am very capable with dealing with others. I have studied Psychology and I want to apply what I have learned to grow more and continue on my journey to become a licensed Psychologist.

Overview

5
5
years of professional experience

Work History

Veteran Advocate

WestCare
07.2023 - 05.2024
  • Negotiated favorable settlements on behalf of clients through effective mediation and negotiation tactics.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.

Legal assistant

Financial Credit Network
06.2019 - 07.2023
  • In addition to a legal assistant I also worked as a postal liaison, and a court courier.
  • Organized documents to manage paper and electronic filing systems of clients.
  • As the legal assistant I had to get familiar with legal documents and the laws that were required when handling them.
  • As the postal liaison I became familiar with the US postal service and being on time to leave and go to the post office for the sake of company time.
  • As the court courier I had to learn the court systems and handle court case documents.
  • I did these jobs all at the same time and continued throughout the COVID-19 outbreak.
  • For two months I ended up having to work without the guidance and supervision of my boss because she stayed at home during COVID which I was able to work through with no performance dip.

Sales Representative/Supervisor

Pretzelmaker
10.2021 - 05.2022
  • Quickly became a supervisor within the short time I worked there.
  • I have managed to quel multiple disagreements between employees and customers through the use of simple conversation.
  • I was able to create a safe and secure space where people felt vulnerable to open up to me with their concerns and problems knowing I would be able to help them.
  • Gained mutual trust and respect with everyone who I worked with.
  • Handled cash register operations and customer transactions to process payments.
  • Worked closely with other departments to understand full scope of our work and provide top-notch salesmanship to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Trained and coached sales team members on best practices for customer service, sales techniques, and work practices.

Sales Representative/Closer

Emerald City laundry Co
07.2019 - 07.2020
  • I worked at the register and had the tasks of managing laundry moving times, dealing with multiple customers by myself for entire shifts, and also closed the laundromat after preparing for the next persons morning shift.
  • Because of my work ethic, I have gone out of my way on multiple occasions to do things that customers would appreciate and that the job did not require.
  • Developed and implemented plans to increase brand awareness and drive sales.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Presented professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.

Education

Associate Degree of Transfer - Psychology

College of The Sequoias
Visalia, CA
05.2020

High School Diploma -

Mt Whitney High School
Visalia, CA
05.2017

Bachelor of Arts - Psychology

California State Polytechnic University, Humboldt
Humboldt, CA
05.2023

Skills

  • Confidentiality Understanding
  • Risk Management
  • Conflict Mediation
  • Active Listening
  • Scheduling
  • Time Management
  • Sorting and Labeling
  • Excellent People Skills
  • Verbal Communication

Timeline

Veteran Advocate

WestCare
07.2023 - 05.2024

Sales Representative/Supervisor

Pretzelmaker
10.2021 - 05.2022

Sales Representative/Closer

Emerald City laundry Co
07.2019 - 07.2020

Legal assistant

Financial Credit Network
06.2019 - 07.2023

Associate Degree of Transfer - Psychology

College of The Sequoias

High School Diploma -

Mt Whitney High School

Bachelor of Arts - Psychology

California State Polytechnic University, Humboldt

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Nathaniel Pimentel