Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathaniel Phillips

Winnipeg,Manitoba

Summary

Adept at navigating high-stress environments, I enhanced customer loyalty and reduced call handling times at Skip The Dishes through exceptional problem-solving and active listening skills. My approach streamlined warehouse operations at Express Employment, demonstrating a strong blend of critical thinking and efficient material handling. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Gatestone & Co
01.2024 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Call Center Representative

Skip The Dishes
08.2023 - 12.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Warehouse Worker

Express Employment
05.2023 - 07.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Education

Bachelor of Arts - Political Science With International Relations

The University of Winnipeg
Winnipeg, MB
06.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Money handling abilities

Languages

English
Full Professional

Timeline

Customer Service Representative

Gatestone & Co
01.2024 - 06.2024

Call Center Representative

Skip The Dishes
08.2023 - 12.2023

Warehouse Worker

Express Employment
05.2023 - 07.2023

Bachelor of Arts - Political Science With International Relations

The University of Winnipeg
Nathaniel Phillips