Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nathaniel Nadeau

Jean sur Richelieu,Québec

Summary

Technical Account Manager with more than [Number] years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Account Manager

Ainsworth
06.2022 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.
  • Worked with customers and engineering team to determine equipment needs and system requirements.
  • Tracked sales data for analysis and forecasting.
  • Wrote and updated sales and service contracts for Technical services sales.

Operations Coordinator

Veolia North America
06.2021 - 06.2022
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Reviewed operations reports to understand numbers and trends.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked with vendors to make purchases and reconcile invoices.
  • Motivated and trained employees to maximize team productivity.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.

Maintenance Supervisor

BGIS- Rogers
10.2019 - 06.2021
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Supervised employees and scheduled shifts with shut downs
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Negotiated contracts with vendors for cost-effective materials procurement.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Tracked and progressed maintenance requests in CMMS systems to meet schedules.
  • Created and maintained daily and weekly reports for upper management.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.

Stationary Engineer

BGIS- Canadian Customs
09.2015 - 10.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Inspected systems, equipment and components to determine maintenance needs.
  • Worked with large HVAC systems such as boilers, chillers and furnaces.
  • Oversaw start-up, operations and shutdown procedures.
  • Conducted preventive, corrective and predictive maintenance actions.
  • Identified problems and recommended new processes to improve performance and reduce costs.
  • Collected and tested water samples from cooling towers and other systems.
  • Coached and assisted employees with adapting to new processes.
  • Maintained compliance with health, safety, and environment practices.
  • Isolated and prepared equipment for corrective and scheduled maintenance procedures.
  • Efficiently operated all equipment and machinery according to manufacturer instructions.
  • Reported to shift supervisor on production status, problems and deviations.

Stationary Engineer

Bentall Kennedy
06.2013 - 09.2015
  • Inspected systems, equipment and components to determine maintenance needs.
  • Worked with large HVAC systems such as boilers, chillers and furnaces.
  • Oversaw start-up, operations and shutdown procedures.
  • Conducted preventive, corrective and predictive maintenance actions.

Education

GED -

Stationary Engineering School,
St-Léonard D’Aston

High School Diploma -

Chambly Academy
Saint-Lambert, QC

Skills

  • Managing Multiple Tasks
  • Mechanical Knowledge
  • Customer Needs Assessments
  • Contact Management Systems
  • Component Replacements
  • Training Junior Team Members
  • Customer Contact
  • Operational Efficiency
  • Employee Evaluation
  • Personnel Management
  • Operations Improvement

Accomplishments

  • Carte MMF 4B
  • Carte Halocarbures H1
  • Carte ASP Construction avec SIMDUT et Espaces Clos, Travaux en Hauteur ect…
  • Expériences de travail
  • Gestionnaire de Compte Technique Présent
  • GDI Services Technique
  • Gestion d’équipes technique, 40+ employés
  • Facturation des services auprès des clients
  • Monter Bilan financier pour ajustement des couts annuel, augmentation, nouvel employé ect
  • RH- Embauche, mesures disciplinaire, assurances, gestion de plaintes- questions ect
  • Gestion de projets technique et batiment
  • Optimisation des budgets et équipes
  • Rencontres Clients et équipes
  • Soumission et gestion de contrats sous-traitant
  • GMAO
  • SST
  • Coordonnateur des Opérations
  • Véolia-CHUM 2021-2022
  • Coordonner travaux maintenance
  • Effectuer Achats
  • Suivi des bons PM
  • Créations PM
  • Monter divers dossiers
  • Coordonner travaux avec équipes diverse
  • Suivi déficiences
  • Superviseur des Installation Électromécanique- Environnement Critique BGIS- Rogers 2019-2021
  • Gérer aspect mécanique et entretient général des 7 bâtiments au Québec
  • Planifier et effectuer shutdown : Entrées électrique, Refroidisseurs, Génératrices, salle serveur T.I, Salle serveur Wireless, UPS, Transfer Switch ect
  • Assister gestion projets majeurs- Ajout refroidisseurs, Remplacement bus duct, remplacement système pétrolier, rénovation majeur bâtiments
  • Gérer employées entretient bâtiment
  • Effectuer rapports et suivi travaux
  • Assuré bon fonctionnement HVAC salles serveur- T.I et Wireless
  • Assuré bons fonctionnements refroidisseurs et pompes- Boucle d’eau glacé
  • Assuré bons fonctionnements génératrices, pompe diesel, panneaux control
  • Planifier, répartir et superviser les travaux des entrepreneurs
  • Gérer les réquisitions et les bons de travail
  • Rechercher des fournisseurs, demander et sélectionner les soumissions approprier
  • Identifier les problèmes et trouver des solutions de façon proactive Être sur appel 24/7
  • Mécanicien de Machine Fixe
  • BGIS- Douanes Canada 2015-2019 Planifier, répartir et superviser les travaux des entrepreneurs
  • Gérer les réquisitions et les bons de travail
  • Rechercher des fournisseurs, demander et sélectionner les soumissions approprier Assurer le respect des politiques, procédures, normes et règlementations Identifier les problèmes et trouver des solutions de façon proactive
  • Traitement chimique et entretient des usines de traitement des eaux
  • Entretien et maintenance du réseau de chauffage a l’eau
  • Entretien et maintenance du réseau de climatisation Entretien et maintenance du système HVAC Entretient général des bâtiments du complexe douanier Être sur appel 24/7
  • Mécanicien de Machine Fixe
  • Surveillance Périodique D.M 2015-Présent Surveillance périodique des chaudières à vapeur haute pression Surveillance périodique des compresseurs à l’ammoniac Analyse d’eau des tours d’eau Analyse d’eau des chaudières à vapeur haute pression
  • Mécanicien de Machine Fixe
  • Bentall Kennedy LP, Montréal 2013-2015 Équipe de mécanique du bâtiment Entretien et maintenance du réseau de chauffage Entretien et maintenance du réseau de climatisation Entretien et maintenance du système HVAC Maintenance, réparation création projet de plomberie Entretien réseau Pneumatique ainsi que moteur a piston du compresseur Entretien et maintenance du réseau de chauffage a vapeur
  • Lavage, entretien et traitement chimique tours d’eau Installation de thermo pompe
  • Mécanicien de Machine Fixe
  • Pratt and Whitney Canada (Classe 2A) 2013
  • Remplacement de vacances Équipe Maintenance
  • Connaissances techniques ou informatiques
  • Contrôles Immotique – Reliable Controls – Andover Controls – Metasys – Système de gestions des bons de travail Realsuite- Microsoft Word – Power Point – Excel ect
  • Nathaniel Nadeau 514-922-6881

Timeline

Account Manager

Ainsworth
06.2022 - Current

Operations Coordinator

Veolia North America
06.2021 - 06.2022

Maintenance Supervisor

BGIS- Rogers
10.2019 - 06.2021

Stationary Engineer

BGIS- Canadian Customs
09.2015 - 10.2019

Stationary Engineer

Bentall Kennedy
06.2013 - 09.2015

GED -

Stationary Engineering School,

High School Diploma -

Chambly Academy

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