Nathaniel Ikhagbode
Ottawa,ON
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Organized and dependable staff successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Recreational Field Attendant
Allie Marcotte
03.2023 - Current
- Implemented appropriate opening and closing procedures for facilities
- Facilitated the transition between rental groups
- Ensured cleanliness of field and stands before and after individual rentals
- Proactively addressed client needs to ensure excellence in customer service
Client Service Representative
Carleton University Residence Commons
08.2023 - 01.2024
- Responded to inquiries in person, by phone, and by email related to all aspects of Residence
- Assisted students with Residence maintenance work orders and inquiries
- Assisted Contractors and maintenance staff with Residence access
- Connected students with on-call Residence Life team where applicable
- Educated the community on Residence Standards, policies, and community guidelines
- Completed Top-Up transactions on student Campus Cards
- Maintained accurate and detailed daily logs, including the University Lost and Found Database
- Effectively assessed and documented feedback/concerns that are reported to the Desk and forward them to the appropriate departments/individuals as necessary
- Worked with campus partners to assist Residence students wherever possible
Athletic Event Staff Member
Rob Leroy
08.2022 - 08.2023
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Delivered information and details of interest about facility to visitors
- Set up different facilities for various gaming events and cleared up when the event was done
Education
High School Diploma -
Columbia International College
12.2021
Bachelor of Arts - Psychology
Carleton University
Skills
- Customer Assistance
- Problem-Solving
- Fast Learner
- Communication
- Critical Thinking
- Special Events
- Customer Relations
- Team Meetings
- Equipment Preparation
- Proficient in Microsoft
- Time management
Accomplishments
- First Aid certification
- Valedictorian for the 2021 winter graduating set of the largest boarding school in Canada, Columbia International College
Languages
English
Full Professional
Timeline
Client Service Representative
Carleton University Residence Commons
08.2023 - 01.2024
Recreational Field Attendant
Allie Marcotte
03.2023 - Current
Athletic Event Staff Member
Rob Leroy
08.2022 - 08.2023
High School Diploma -
Columbia International College
Bachelor of Arts - Psychology
Carleton University
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