Summary
Overview
Work History
Skills
Timeline
Generic

Nathaniel Gosset

GRANDE PRAIRIE,AB

Summary

I bring more than twenty years in the tire business. From a shop hand to a self motivated and skilled technician with experience in every aspect of this industry. The last 5 years I've been expanding further to direct customer relations and inventory pricing & control, consistently driving growth and exceeding productivity goals through strategic planning and relationship building within my own business. Background in increasing profits, reducing costs, and transforming customer service standards have realized a streamlining of operations and promotion of organizational efficiency to decrease costs for myself, which has positively impacted my customers. As I am both owner and operator, I'm fully hands on. I diagnose vehicles for mechanics, perform road test to determine the issue(s) and have completed wheel alignments if required. Being self-motivated and highly driven, I've been successful in seizing viable opportunities for the expansion and growth of Hatchet Tire Services Ltd. I utilize independent problem solving skills and judgment to positively impact my company's success. Goal orientation, and adhering to strict deadlines within stressful situations has helped to grow and maintain my very loyal customer base.

Overview

20
20
years of professional experience

Work History

Owner / Operator of Mobile Tire Services

2178818 AB Ltd - Hatchet Tire Services Ltd
02.2019 - Current
  • Managed every aspect of day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Specializing in Agricultural, Industrial, OTR & Commercial fleets.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Consistently met or exceeded customer's performance targets while maintaining strict adherence to safety.

Tire Shop Supervisor

Fountain Tire
10.2015 - 03.2019
  • Collaborated with other supervisors to develop best practices for optimal shop performance.
  • Enhanced employee productivity by providing regular training on new products and equipment.
  • Coordinated with other departments for seamless interactions between sales, service, and administrative teams in the tire shop operation process.
  • Increased customer satisfaction by implementing efficient tire installation procedures and maintaining a clean work environment.
  • Ensured safety compliance, conducting regular inspections and enforcing strict adherence to company protocols.
  • Optimized workflow processes, delegating tasks effectively according to each employee''s skill set and expertise level.
  • Supervised team of installers to complete work on time and to company standards.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Tire Technician

OK Tire / KAL Tire / Fountain Tire
06.2004 - 09.2015
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.

Skills

  • Customer Relationship Creating & Building
  • Small Business Operations & Sales Management
  • Verbal and Written Communication
  • Scheduling & Dispatching
  • Daily/Weekly/Monthly Goal Setting
  • Inventory Control & Management
  • Direct Sales to Customers
  • Daily (Work Ticket) Invoicing & Processing of Payables
  • Direct Supply Chain Negotiations

Timeline

Owner / Operator of Mobile Tire Services

2178818 AB Ltd - Hatchet Tire Services Ltd
02.2019 - Current

Tire Shop Supervisor

Fountain Tire
10.2015 - 03.2019

Tire Technician

OK Tire / KAL Tire / Fountain Tire
06.2004 - 09.2015
Nathaniel Gosset