Nathaniel Donovan
Moreno Valley
Summary
Dynamic Parts Specialist with proven expertise at American Galvano, excelling in parts identification and stock control. Recognized for enhancing productivity through effective collaboration with technicians and delivering exceptional customer service. Adept at inventory auditing and skilled in email communication, consistently resolving complex inquiries to exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Parts Specialist
American Galvano
06.2023 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Education
High School Diploma - Business Administration And Management
California Pacific Charter School
San Diego, CASkills
- Warehouse operations
- Shipping and receiving
- Returns processing
- Packaging and labeling
- Parts identification
- Parts documentation
- Stock control
- Ordering parts
Timeline
Parts Specialist
American Galvano
06.2023 - Current
High School Diploma - Business Administration And Management
California Pacific Charter School
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