Nathaniel Chin
Service Desk Technician
Chestermere,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language
Skills
Python
Education
College Diploma - Software Development
SAIT
Calgary, AB 09.2022 - 04.2024
Work History
Service Desk Technician
Modular Technologies Inc.
Calgary, Alberta
11.2024 - Current
- Developed knowledge base articles for common issues, enabling faster resolutions for end users.
- Implemented continuous improvement initiatives that led to a significant reduction in recurring issues.
- Conducted regular maintenance on hardware and software systems, ensuring optimal performance levels.
- Kept up-to-date with industry trends, best practices, and emerging technologies to ensure the highest level of service provision for clients.
- Conducted regular follow-ups with customers post-resolution to ensure continued satisfaction with the support provided.
- Maintained inventory control of IT assets, tracking equipment usage and performing regular audits for accuracy purposes.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Service Desk Technician
Pattison Food Group
Langley, British Columbia
08.2024 - 10.2024
- Provide first-level resident support and resolution (Business Applications and Hardware).
- Resolve OS, application, network, internet, email, input/output device issues.
- Troubleshoot over the phone, email, or remote session and work with the team to resolve incidents.
- Utilize knowledge bases and FAQ resources for efficient troubleshooting.
- Escalate incidents to Level 2 and 3 teams when required.
- Collaborate with the Ticketing System and document all incidents.
- Troubleshoot with vendors for ticket escalations.
- Ensure that IT department policies and procedures are followed.
- Maintain a focus on customer service, ensuring timely resolutions for tickets.
Code Ninjas Sensei
Code Ninjas
Calgary, Alberta
9 2023 - 04.2024
- As a Code Ninjas instructor, responsibilities included teaching coding concepts to students aged 7-14, assisting students with coding projects and challenges, monitoring student progress, and providing feedback and guidance to help students develop their coding skills
- The role required strong programming knowledge, excellent communication skills, and a passion for working with children to inspire their interest in coding and technology.
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Reduced system vulnerabilities by meticulously testing for and addressing potential security risks in code.
Crew Member
Remuda Building Ltd
Calgary, Alberta
08.2022 - 08.2023
- At Remuda Building Ltd, a post-frame construction company, I contributed to various aspects of the construction process, including assisting with building and erecting structures, ensuring adherence to safety protocols, and collaborating with team members to achieve project goals efficiently
- My role involved hands-on work, attention to detail, and a commitment to quality craftsmanship.
Harveys
Harvey's
Chestermere, Alberta
04.2022 - 04.2023
- As a Harvey's team member, responsibilities included providing excellent customer service, preparing and cooking food according to Harvey's standards, maintaining a clean and organized kitchen area, and working collaboratively with team members to ensure efficient operations
- The role required a positive attitude, strong communication skills, and the ability to work effectively in a busy environment.
Tim Hortons Team Member
Tim Hortons
Chestermere, Alberta
04.2020 - 08.2022
- As a Tim Hortons team member, responsibilities included providing exceptional customer service, preparing and serving food and beverages, maintaining a clean and organized workspace, and collaborating with team members to ensure smooth operations
- The role required a friendly demeanor, strong communication skills, and the ability to work efficiently in a fast-paced environment.
Timeline
Service Desk Technician
Modular Technologies Inc.
11.2024 - Current
IT Service Desk Technician
Pattison Food Group
08.2024 - 10.2024
College Diploma - Software Development
SAIT
09.2022 - 04.2024
Crew Member
Remuda Building Ltd
08.2022 - 08.2023
Harveys
Harvey's
04.2022 - 04.2023
Tim Hortons Team Member
Tim Hortons
04.2020 - 08.2022
Code Ninjas Sensei
Code Ninjas
9 2023 - 04.2024
Languages
English