Nathaniel Carter
Calgary,AB
Summary
Dynamic and dependable professional with a proven track record in customer service, adept at thriving in fast-paced environments while managing challenging tasks. Recognized for exceptional communication skills that foster strong relationships with customers and colleagues, ensuring a collaborative team atmosphere. Quick learner committed to exceeding expectations and driving team success through effective prioritization and multitasking. Passionate about continuous growth and development, consistently demonstrating the ability to resolve escalated customer support issues with poise and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Line Cook
Backstreet Pub and Pizza
03.2024 - 12.2025
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Inspected equipment for cleanliness prior to use every shift.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
- Adhered strictly to all laws and regulations governing liquor service within the establishment.
- Assisted in resolving disputes between guests and staff in a professional manner.
Line Cook
The Links of Glen Eagles
05.2023 - 09.2023
- Maximized customer satisfaction by preparing multiple orders during peak periods with high accuracy.
- Set up cooking supplies and workstations to enhance productivity for opening and closing shifts.
- Created consistent dishes multiple times daily with attention to detail and quality.
- Operated diverse kitchen equipment, adhering to guidelines to prevent accidents and malfunctions.
- Prepared full course meals according to restaurant recipes and specifications.
- Instructed new staff on food preparation, storage, kitchen equipment use, and sanitation practices.
- Grilled meats and seafood to meet customer specifications while maintaining quality standards.
Customer Service Specialist
Save On Foods
07.2021 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Parking Lot Attendant
Standish Towing and Recovery
07.2021 - 10.2021
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Reported unlawful parking jobs.
- Responded to emergencies by directing traffic during emergency situations.
Line Cook
Fence & Post
06.2019 - 07.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Produced adequate amounts of mise en place to make meal preparation easier.
Dishwasher
Fence & Post
06.2018 - 06.2019
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
Bachelor of Arts - Anthropology
University of Lethbridge
Lethbridge04-2028
High School Diploma -
Bow Valley High School Graduate
Cochrane, AB06.2022
Skills
- Team coordination and time management
- Cleaning, organization, and hygiene
- Waste reduction strategies
- Communication skills
- Customer relationship management
- Customer instruction
- Spatial awareness
- Conflict resolution
- Interpersonal communication
- Attention to detail
- Crew training
- Kitchen organization and sanitation
Languages
English
Native/ Bilingual
Spanish
Limited Working
Certification
Smart - Responsible Drinking; Proserve Liquor Training. Completion: August 16 - 2022 Expiry: August 16 - 2027
Smart - Responsible Drinking; ProTect Security Staff Training. Completion: May 28 - 2024 Expiry: May 28 - 2029
References
References available upon request.
Timeline
Line Cook
Backstreet Pub and Pizza
03.2024 - 12.2025
Line Cook
The Links of Glen Eagles
05.2023 - 09.2023
Customer Service Specialist
Save On Foods
07.2021 - 05.2023
Parking Lot Attendant
Standish Towing and Recovery
07.2021 - 10.2021
Line Cook
Fence & Post
06.2019 - 07.2021
Dishwasher
Fence & Post
06.2018 - 06.2019
Bachelor of Arts - Anthropology
University of Lethbridge
High School Diploma -
Bow Valley High School Graduate