Overview
Work History
Education
Skills
PROFESSIONAL ASSOCIATIONS & COMMUNITY INVOLVEMENT
Timeline
Generic

Nathaniel Amaraegbu

Laval,QC

Overview

9
9
years of professional experience

Work History

Team Leader / Coordinator

TELEPERFORMANCE CANADA (Apple Inc.)
Montreal, Quebec
11.2020 - Current
  • Directed onboarding logistics and technical workshops for new hires using Adobe Connect and Microsoft Teams.
  • Facilitated mentor training programs, and evaluated performance through session monitoring and feedback.
  • Coordinated cross-functional teams to address emerging technical issues and client pain points.
  • Enforced security compliance and optimized team workflow during nesting and live operations.

Co-owner / Operations Manager

AMA PARTY RENTALS
Montreal, Quebec
02.2018 - Current
  • Oversaw logistics and setup for weddings, birthday parties, and outdoor events.
  • Managed customer communication, booking schedules, inventory coordination, and on-site execution.
  • Trained seasonal staff, and ensured timely setup and breakdown of rental equipment.

Senior Technical Support Specialist

TELEPERFORMANCE CANADA (Apple Inc.)
Montreal, Quebec
06.2019 - 11.2020
  • Diagnosed complex hardware and software issues across Apple devices for business and education clients.
  • Resolved high-volume client cases with a focus on empathy, accuracy, and technical efficiency.
  • Acted as an escalation point for Tier 1 and Tier 2 agents, ensuring timely and effective resolution.

Bakery Packager

BOULANGERIE L’ART BLANC
Laval, Quebec
06.2016 - 07.2019
  • Packaged, baked, and frozen goods, while maintaining food safety and quality standards.
  • Labeled and weighed bakery products accurately to support efficient store operations.
  • Operated packaging machinery to ensure efficient workflow.
  • Inspected products for quality and freshness before packaging.

Education

College Diploma - Social Sciences

Vanier College
Saint-Laurent, None
08-2021

Bachelor of Arts - Economics

Concordia University
Montreal, None

Certificate - Personal Finance Essentials

McGill University
Montreal, None
11-2021

Certificate - Personal Trainer

International Sport Science Association
08-2024

Skills

  • CRM and support tools: Salesforce, Zendesk, Apple CRM, productivity: Microsoft Office Suite, Google Workspace, remote collaboration: Microsoft Teams, Adobe Connect, tech tools: Apple iOS/macOS diagnostics, VoIP familiarity, languages: fluent in English and French (written and spoken)

PROFESSIONAL ASSOCIATIONS & COMMUNITY INVOLVEMENT

  • Volunteer, MURAL Festival – Assisted with event logistics, artist support, and public engagement (Montreal, 2023)
  • Volunteer, ACFAS (Association francophone pour le savoir) – Helped with event coordination and attendee assistance (Montreal, 2023)
  • Volunteer Telemarketer & Day Camp Staff, Montreal – Ongoing
  • Workshop Facilitator, Apple product support sessions – 2020–2023

Timeline

Team Leader / Coordinator

TELEPERFORMANCE CANADA (Apple Inc.)
11.2020 - Current

Senior Technical Support Specialist

TELEPERFORMANCE CANADA (Apple Inc.)
06.2019 - 11.2020

Co-owner / Operations Manager

AMA PARTY RENTALS
02.2018 - Current

Bakery Packager

BOULANGERIE L’ART BLANC
06.2016 - 07.2019

College Diploma - Social Sciences

Vanier College

Bachelor of Arts - Economics

Concordia University

Certificate - Personal Finance Essentials

McGill University

Certificate - Personal Trainer

International Sport Science Association

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Nathaniel Amaraegbu