NATHAN VO
Houston
Summary
Professional operations professional with strong commitment to high standards and achieving results. Leveraging proven ability to analyze data and improve operational efficiency. Known for fostering team collaboration and adapting to evolving business needs, while holding expertise in process optimization and strategic planning.
Overview
8
8
years of professional experience
Work History
Operation Analyst
Scotiabank
05.2023 - Current
- Addressed client & internal inquiries with utmost promptness and professionalism, providing effective resolutions and troubleshooting as needed, thereby bolstering client satisfactions and trust in bank services
- Implemented and Created detailed documentation outlining procedures for all operations-related activities
- Provided technical assistance in making sure interest payments were paid out on time
- Conducted variance analysis to identify discrepancies and recommended corrective actions
- Opened over 150 accounts in 3 different systems
- Skillfully executed daily, weekly, and monthly processes for GBP products, ensuring meticulous balance and transaction reconciliations, accurate interest calculations and
payments, efficient settlement facilitation, and reliable client payment processing. - Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Maintained a strong focus on customer satisfaction, ensuring timely resolution of issues and implementing proactive measures to prevent future occurrences.
- Analyzed data trends for informed decision-making, leading to cost savings and improved performance.
- Collected, arranged, and input information into database system for over 150 accounts.
Assistant Manager | Bartender | Waiter
Top Sushi Westheimer
05.2017 - 05.2023
- Coordinated the kitchen service flow of orders and constantly monitor customer satisfaction
- Implemented new menu introduction strategies, increasing sales for wine and desserts by 15%
- Operate and manage POS terminals to input customer orders, process payments received in 40+ seat restaurant
- Assumed responsibility for cash for all shifts including bank deposits
- Identified team weak points and implemented corrective actions to resolve concerns
Education
BBA - Management Information Systems
University of Houston
Houston, TXSkills
- Microsoft Products (Excel, Word, PowerPoint, Outlook, Access)
- Customer-focused culture
- Client support and issue resolution
- Operational controls and risk mitigation
- Ad-hoc project support
- Regulatory compliance
- Workflow optimization
- Forecasting techniques
Timeline
Operation Analyst
Scotiabank
05.2023 - Current
Assistant Manager | Bartender | Waiter
Top Sushi Westheimer
05.2017 - 05.2023
BBA - Management Information Systems
University of Houston
Similar Profiles
Erick Aguayo OceloErick Aguayo Ocelo
Cajero at ScotiabankCajero at Scotiabank
Allan WilkerAllan Wilker
DIRECTOR MORTGAGE FUNDING & MSPI at ScotiabankDIRECTOR MORTGAGE FUNDING & MSPI at Scotiabank
Robert PaulRobert Paul
Cybersecurity Intern at ScotiabankCybersecurity Intern at Scotiabank