Nathan Daniel Garcia
San Jose
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Versatile Sales Rep. with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Reliable and upbeat Sales Rep. successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Pioneer Landscape Centers
2023.01 - 2024.03
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Lowe's
2021.01 - 2023.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Tagged and prepared new merchandise for retail sales.
- Expanded retail operation through successfully develop of 2 stores.
Cashier
The Home Depot
2020.01 - 2022.05
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Leadership Public Schools
San Jose, CA06.2012
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Dedicated Team Player
- Problem-solving skills
- Teamwork and Collaboration
- Call center experience
- Cash Handling
- Retail Cleaning
- Retail Security
Certification
- Licensed machinery- 2018/2024
Languages
Spanish
Native or Bilingual
Timeline
Office Assistant
Pioneer Landscape Centers
2023.01 - 2024.03
Customer Service Representative
Lowe's
2021.01 - 2023.11
Cashier
The Home Depot
2020.01 - 2022.05
High School Diploma -
Leadership Public Schools
- Licensed machinery- 2018/2024
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