Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Hi, I’m

Nathan Andrades

Mississauga,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accommodating Airport staff with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional with 16 years of experience in airline industry. Commended for diffusing complaints and handling customer inquiries well.

Overview

17
years of professional experience

Work History

Emirates Airlines

Senior Airport Services Agent
10.2022 - 04.2023

Job overview

  • Responsible for an airline's ground operation at the station
  • Monitoring areas such as passenger check-in, baggage, cargo services, gate area passenger boarding and disembarking and on-ground aircraft servicing
  • Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
  • Ensuring that all regulatory and company policies are adhered to in order to ensure the safe and efficient operation of the airport and maintain the high standards of customer service.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Cathay Pacific Airways

Security Coordinator
10.2018 - 09.2022

Job overview

  • Reviewing all security-related duties for which the aircraft operator is accountable, for efficacy and compliance with this part, the aircraft operator's security program, and relevant Security Directives
  • Attend all security related meetings
  • Maintain records of AVSEC orders and circulars
  • Ensure all security functions are performed as per BCAS guidelines
  • Updating and maintaining documents for audit purposes.
  • Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.

Cathay Pacific Airways

Cargo Services Officer
04.2015 - 09.2022

Job overview

  • Liaise with all service providers for smooth turn around (Re-Fuelling, Maintenance, Catering, Airport Authority, Hotel Etc.)
  • Inform all service providers about flight requirements and special handling requirements
  • Conduct pre-arrival flight briefing with GHA team
  • Check arrival ULD'S based on load message
  • Monitor aircraft loading as per handling manual
  • All DG shipments loaded as per DGR
  • Check with crew if they have received all paper work (flight plan, fuel slip, NOTOC etc.)
  • Conduct post flight briefing with GHA team
  • Supervise the GHA team if work is done as per set standards
  • Constantly remind the team about safety and security procedures to be followed
  • Coordinate with Airport staff for passenger and baggage loads
  • Maximize available space and payload for cargo uplift
  • Based on available space plan ULD'S for cargo
  • Ensure valuable and courier shipments are loaded and reach the aircraft on time
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked flexible hours; night, weekend, and holiday shifts.

Delta Airlines

Sr. Passenger/ Operations Executive
10.2006 - 03.2015

Job overview

  • Transmitted flight plans and arrival reports to flight and air traffic control centers.
  • Handling Pre-flight duties like preparing the Gen Dec, checking the initial
  • Passenger book load for flight, assigning a Bay/Gate, Meal load / Special meal requirements
  • Handling arrival flight including assisting passengers by making Mishandled baggage reports and Damaged/Pilferage report
  • Provide assistance to passengers with special requirements
  • Assisting passengers at kiosk counters for a speedy check-in process
  • Handling Departure operations including Check-in, Transit, Boarding, Flight Closure and post flight activities
  • Crew clearance through immigrations, customs and security check
  • Ensure service provided to passengers with children and passengers with special needs
  • In case of flight delay check for passenger onward flight availability
  • Ensure sufficient GSE and manpower provided for flight
  • Offloading and loading done as per set procedures
  • Coordinate with the baggage team for number of ULD's to be loaded to maximize cargo uplift
  • Checking if flight is in the right limitations of weight and balance and if it is legal to go
  • Coordinating with the hotel for wakeup and pickup time for the Crew
  • Looking into the crew limitation in case of an AOG.
  • Planned, directed, and managed coordination of flight missions for flight crews.

KLM / NorthWest Airlines

Passenger/ Operations Executive
07.2006 - 09.2006

Job overview

  • Handling Pre-flight duties like preparing the Gen Dec, checking initial book load, assigning a Bay/Gate, sending weather details to the flight dispatcher
  • Handling arrival ramp including baggage break-up, releasing first class containers, checking with local maintenance if aircraft free of damages
  • Handling departure ramp functions, checking if all containers are loaded on the right position and all locks are put in for the safety of the flight
  • Following up on captain's paper work checking if all the flight papers such as flight plan, weather charts, local weather details, runway conditions are updated


Education

St. Xavier's College

Bachelor's Degree from Economics and Commerce

University Overview

Don Bosco High School

University Overview

Skills

  • Strong problem-solving skills that allows me to handle unprecedented events
  • Emergency Procedures
  • Flight Management
  • Coached Junior Team Members
  • A motivated team player
  • Ability to make decisions in a fast-paced environment
  • Ability to manage time efficiently
  • Exceptional multitasking and organizational skills
  • Personalized Customer Service

Certification

Ramp management and load sheet course for Cargo and Passenger aircraft (Colombo, Sri Lanka) Super heavy Cargo (Hong Kong) Dangerous goods CAT 6 (Hong Kong) Basic AVSEC, MCSC (Mumbai) (February 2019), Successfully completed following trainings conducted by Delta Airlines - Automated Load Instruction System -Dangerous goods (Cat 8) -Inoperative Fuel Gauge Procedures for Wide Body Aircraft -Ramp Procedures -Automated Operations procedures -Attended seminar on Airport Safety procedures conducted by Delta Airlines (Atlanta)

Languages

English
Upper intermediate (B2)
Hindi
Intermediate (B1)

Additional Information

Additional Information

DOB 19-05-1985

Timeline

Senior Airport Services Agent
Emirates Airlines
10.2022 - 04.2023
Security Coordinator
Cathay Pacific Airways
10.2018 - 09.2022
Cargo Services Officer
Cathay Pacific Airways
04.2015 - 09.2022
Sr. Passenger/ Operations Executive
Delta Airlines
10.2006 - 03.2015
Passenger/ Operations Executive
KLM / NorthWest Airlines
07.2006 - 09.2006
St. Xavier's College
Bachelor's Degree from Economics and Commerce
Don Bosco High School

Similar Profiles

CREATE PROFILE
Nathan Andrades