Nathanaël DeRose
TORONTO,ON
Summary
Customer-focused professional with extensive experience in customer service and team leadership. Leverages strong communication and problem-solving skills to enhance customer experiences and streamline operations. Experienced in leading training sessions and resolving complaints, fostering collaboration and accountability to elevate team performance and drive satisfaction.
Overview
5
5
years of professional experience
Work History
Supervisor
Dineen Coffee
, ON
08.2024 - Current
- Implemented training sessions to improve team performance and product knowledge.
- Guided subordinates on job duties and responsibilities, fostering clarity and accountability.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Addressed customer inquiries and resolved issues, contributing to improved satisfaction levels.
- Oversaw daily inventory levels and ordered supplies, ensuring stock availability for seamless operations.
Customer Service Representative
H&R Block
02.2024 - 06.2024
- Educated customers on available tax services and products.
- Developed strong customer relationships to encourage repeat business.
- Managed appointment scheduling for client consultations efficiently.
- Utilized software tools for data entry and customer management tasks.
- Answered customer inquiries and provided accurate information regarding products and services.
Front Desk Receptionist
YMCA
01.2022 - 05.2023
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Responded to member concerns and resolved issues promptly at the front desk.
- Provided information about facility hours, events, and membership benefits.
- Maintained accurate records of member registrations and inquiries.
- Handled cash transactions for memberships and program fees efficiently.
Education
Bachelor of Science - Civil Engineering
York University
Toronto05-2031
Skills
- CRM software usage
- AutoCAD software
- Team leadership
- Problem solving
- Customer service
- Customer interaction
- Effective communication
- Bilingual support
Languages
French
Full Professional
English
Full Professional
Portuguese
Elementary
Timeline
Supervisor
Dineen Coffee
08.2024 - Current
Customer Service Representative
H&R Block
02.2024 - 06.2024
Front Desk Receptionist
YMCA
01.2022 - 05.2023
Bachelor of Science - Civil Engineering
York University