Nathanael Borketey-Kwaku
St John's,Canada
Summary
Results-driven professional with over five years of experience in sales, customer service, and call center environments. Skilled in assisting clients with product understanding, delivering technical support, and efficiently resolving inquiries. Achieved a 10% increase in perfume sales at The Win Gagner, demonstrating a track record of improving customer satisfaction and driving revenue growth. Proven ability to manage high volumes of customer interactions in fast-paced environments, both in-person and through digital and call center channels.
Overview
8
8
years of professional experience
Work History
Cultural Ambassador Volunteer
The Rooms
St John's, Canada
07.2024 - Current
- Showcased Newfoundland and Labrador's culture by providing guided tours and engaging with visitors
- Delivered excellent customer service by answering inquiries and providing in-depth knowledge of the museum's artifacts and exhibits
- Engaged with over 20 users per shift, addressing their queries and concerns professionally and promptly
- Fostered positive visitor experiences through authentic cultural engagement
Perfume Salesman
The Win Gagner
Accra, Ghana
09.2022 - 08.2023
- Assisted customers in understanding perfume products and making informed purchasing decisions
- Drove perfume sales revenue up by 10% through exceptional customer service and product knowledge
- Handled inquiries, assisted with purchases, and ensured a smooth shopping experience
Customer Service Representative & Software Developer
Moonsquare Company Limited
Accra, Ghana
07.2019 - 08.2023
- Managed a high volume of inbound customer calls regarding account issues, billing, and service queries
- Provided accurate and timely information to resolve customer complaints
- Trained new employees on call handling and customer interaction best practices
Customer Service Representative
Pokasa Laundromat
Accra, Ghana
09.2018 - 06.2019
- Addressed customer concerns regarding laundry services, ensuring a positive customer experience
- Developed an advertising campaign to promote the newly launched service, increasing customer engagement
IT Helpdesk Support
Valley View University, Ghana
Oyibi, Ghana
06.2017 - 08.2017
- Troubleshooting tech Issues
- Client Support
- Present at training events to help resolve stakeholders might have about new technology being adopted
Door-to-Door Salesman
Enakoko
Oyibi, Ghana
10.2016 - 05.2017
- Sold breakfast products to university students, providing personalized sales experiences
- Developed strong customer relationships through consistent follow-up and reliable service
Education
Master of Applied Science - Software Engineering
Memorial University of Newfoundland
St John's, NL, Canada09.2024
Bachelor of Science - Computer Science
Valley University
Oyibi, Ghana07.2019
Skills
- Customer service
- Call center skills
- Communication
- Interpersonal abilities
- Team collaboration
- Self-motivated
- Results-driven
- Detail-oriented
- Organizational skills
- Software development
- Technical troubleshooting
- CRM systems
- Call center management tools
- First-call resolution
- Conflict management
- Interpersonal Communication
- Team Collaboration
- Written Communication
- Organizational Skills
- Analytical Thinking
- Volunteer Coordination
- Continuous Improvement
Timeline
Cultural Ambassador Volunteer
The Rooms
07.2024 - Current
Perfume Salesman
The Win Gagner
09.2022 - 08.2023
Customer Service Representative & Software Developer
Moonsquare Company Limited
07.2019 - 08.2023
Customer Service Representative
Pokasa Laundromat
09.2018 - 06.2019
IT Helpdesk Support
Valley View University, Ghana
06.2017 - 08.2017
Door-to-Door Salesman
Enakoko
10.2016 - 05.2017
Master of Applied Science - Software Engineering
Memorial University of Newfoundland
Bachelor of Science - Computer Science
Valley University
Similar Profiles
Sanov ChanSanov Chan
GM Sales & Marketing at Willson Hotels Coorporate Office (Tebu Hotel 95 Rooms - Grand Tebu 96 Rooms - Clove Garden Hotel 143 Rooms)GM Sales & Marketing at Willson Hotels Coorporate Office (Tebu Hotel 95 Rooms - Grand Tebu 96 Rooms - Clove Garden Hotel 143 Rooms)
Yash VermaYash Verma
Social Media Manager at Mystery Rooms & Challenge RoomsSocial Media Manager at Mystery Rooms & Challenge Rooms
Ciara (Max) DownwardCiara (Max) Downward
Customer Service Representative at Crunch Time! Wreck Rooms/Escape RoomsCustomer Service Representative at Crunch Time! Wreck Rooms/Escape Rooms
Siabonga NdhlovuSiabonga Ndhlovu
Head of Tech Team at School of Inklings SocietyHead of Tech Team at School of Inklings Society
Sanjida Alam RiaSanjida Alam Ria
Front of Desk/ Administrative Assistant at Safe Haven Shelter ServicesFront of Desk/ Administrative Assistant at Safe Haven Shelter Services