Nathan Torres
Ladysmith,BC
Summary
I have recently relocated my family to Vancouver Island and am excited about the opportunity to bring my skills and experience to your event center. I have a strong background in leading teams through challenging situations, high-pressure sales, customer retention, relationship building, and driving overall gross profit. In previous roles, I have been responsible for overseeing facilities and buildings, managing security protocols, training staff, and maintaining compliance with strict safety standards. My ability to build and maintain relationships with multiple agencies and stakeholders has been critical to ensuring operations run smoothly and efficiently. I am confident that my leadership, operational expertise, and customer-focused approach would make me a valuable asset to your team.
Overview
3
3
years of professional experience
Work History
Facilitated Care Supervisor
Life Ready Facilitated Care
09.2022 - 07.2024
• Supervised and ensured smooth operations in highly challenging environments
• Supported staff through emotionally and mentally taxing situations, fostering resilience and focus.
• Created a positive, goal-oriented environment for at-risk youth, enabling them to achieve personal aspirations and improved life outcomes.
• Focused on individualized care and transformative growth for youth under care.
• Leveraged strong leadership and communication to maintain team morale and effectiveness.
Leasing Department Customer Relations/Sales Associate
Journey Chrysler
03.2021 - 11.2023
- Maintained relationships with large business clients, ensuring satisfaction and retention.
- Enhanced sales through effective management of operations and logistics for long-haul deliveries.
- Applied financial knowledge to assist customers in understanding loan terms and conditions.
- Achieved significant success in the auto industry by leveraging excellent first impressions and intuitive social skills.
- Applied empathetic listening to effectively resolve customer concerns, fostering a positive leasing experience.
Education
Certificate - Social Services
Vancouver Community College
Vancouver, None12-2021
Certificate - Music Enterprising
Nimbus Recording Arts
Vancouver, BC03-2018
Skills
- Strong Communications and Interpersonal skills
- Creative thinking and Innovation
- Leadership and Team Management
- Customer Retention and Relationship Building
- Facility and Operations Management
Languages
English
Native or Bilingual
Timeline
Facilitated Care Supervisor
Life Ready Facilitated Care
09.2022 - 07.2024
Leasing Department Customer Relations/Sales Associate
Journey Chrysler
03.2021 - 11.2023
Certificate - Social Services
Vancouver Community College
Certificate - Music Enterprising
Nimbus Recording Arts
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