Summary
Overview
Work History
Education
Skills
Certificationscourses
Languages
Timeline
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Nathan Sutton

Kingston,ON

Summary

Motivated customer service representative with a proven track record of consistently surpassing sales quotas in challenging environments. Demonstrates expertise in effectively selling products and services, building strong relationships, and successfully closing deals. Highly skilled in communication, negotiation, and utilizing CRM systems to drive sales. Thrives in fast-paced, goal-oriented settings while consistently delivering exceptional customer service. Equipped with a distraction-free remote work setup, high-speed internet, and strong technical abilities experienced in collaborating with teams and adaptable to evolving demands, always prioritizing effective communication and organization to achieve impactful results.

Overview

8
8
years of professional experience

Work History

Volunteer

Salvation Army
01.2016
  • Assisted in customer service operations, offering support in organizing and stocking items for the Christmas Hamper and Kettle Campaign
  • Worked collaboratively with team members to improve operational efficiency and contribute to fundraising efforts

Client Representative

BDE Marketing
03.2022 - 08.2023
  • Successfully met sales quotas through outbound and inbound customer support while working with commission-based sales
  • Engaged in prospecting, negotiation, presentation, and upselling to close deals and maintain B2C relationships
  • Applied a deep understanding of the sales process, from identifying customer needs to closing sales and ensuring customer satisfaction
  • Used CRM systems to track and document client interactions, leading to accurate follow-ups and increased customer retention
  • Offered additional services and products with each sale, exceeding targets and fostering strong client relationships

Customer Service Associate

McDonald's
12.2018 - 05.2023
  • Demonstrated strong multi-tasking abilities in a fast-paced environment, managing customer inquiries, orders, and resolving issues while meeting daily sales goals
  • Provided outstanding customer service, ensuring high levels of customer satisfaction and fostering repeat business
  • Collaborated with team members to manage high volumes of orders and deliver seamless service under pressure

Sales Associate - Oil Change Services

Canadian Tire
08.2017 - 12.2018
  • Consistently exceeded sales goals in oil change services by leveraging product knowledge to make tailored recommendations to customers
  • Applied negotiation techniques to upsell services and increase revenue per transaction
  • Delivered exceptional customer experiences by listening attentively to customer needs and providing personalized service
  • Maintained detailed records of client interactions, ensuring timely follow-ups and improving customer retention

Education

Health Call Center Customer Service Professional Certificate -

Keys Job Training Centre
01.2019

Ontario Secondary School Diploma (OSSD) -

Holy Cross
01.2019

Skills

  • Hard Sales Experience

  • Communication & Negotiation

  • Telephone etiquette

  • Conflict resolution

  • Cultural awareness

  • Clear communication

  • Reliability and punctuality

  • Multitasking and organization

Certificationscourses

  • WHMIS Certified, 08/01/23
  • Forklift Operator Certified, 08/01/23, 12/31/23
  • OSHA Certified

Languages

English
Native or Bilingual

Timeline

Client Representative

BDE Marketing
03.2022 - 08.2023

Customer Service Associate

McDonald's
12.2018 - 05.2023

Sales Associate - Oil Change Services

Canadian Tire
08.2017 - 12.2018

Volunteer

Salvation Army
01.2016

Health Call Center Customer Service Professional Certificate -

Keys Job Training Centre

Ontario Secondary School Diploma (OSSD) -

Holy Cross

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Nathan Sutton