Nathan Silveira
Binbrook
Summary
Dynamic and results-driven leader with over 15 years of experience in senior leadership roles across sales, operations, and customer service. Proven ability to spearhead organizational growth, enhance team performance, and drive business development. Adept at building strategic partnerships, fostering high-performing teams, and delivering exceptional stakeholder value. Recognized for a hands-on leadership style that inspires trust and accountability at all levels.
Overview
19
19
years of professional experience
Work History
Community Relations Director (Sales Manager)
Amica Credit Mills
05.2024 - Current
- Successfully hosted the largest pre-opening events in Amica's history, attracting high-profile attendees and generating strong community interest
- Spearheaded the initial sales strategy for a new build, driving significant early occupancy and establishing a strong foundation for future growth
- Built key community partnerships to increase brand awareness and position the property as a premier senior living option
- Coordinated and executed large-scale events that showcased the new community’s offerings, resulting in early sign-ups and a robust waitlist
Lifestyle Consultant
Kingsway Revera
05.2023 - 05.2024
- Achieved a 20% increase in occupancy within the first 7 months through targeted outreach and relationship building
- Re-established trust and collaboration between the sales and operations teams, resulting in a cohesive and high-performing environment
- Mentored and onboarded new hires, contributing to improved retention and performance across the department
Market Sales Manager
SCI-Dignity Memorial
11.2017 - 02.2023
- Led a team of 22 advisors, growing the team from an initial headcount of 6 and driving significant revenue growth across the Southwestern Ontario market
- Implemented innovative sales strategies and improved the customer experience, leading to sustained quota achievement
- Played a pivotal role in developing and mentoring new Sales Managers within the Eastern Canada Sales team
Family Service Counselor
SCI-Dignity Memorial
12.2016 - 10.2017
- Consistently exceeded sales targets within 5 months, becoming the top-performing counselor in the region
- Recognized as the Salesforce Champion, providing training and best practices across multiple markets
Pre-Planning Cemetery Director
Arbor Memorial
06.2016 - 12.2016
- Generated $300,000 in sales within the first 6 months by delivering tailored pre-planning solutions
- Trained and coached new hires to improve their performance and confidence in sales techniques
Assistant Store Manager
Fortinos
09.2011 - 05.2016
- Company Overview: Pane Fresco Division
- Spearheaded the launch of the Pane Fresco concept, leading to significant revenue generation and brand recognition
- Managed over 60 employees, mentoring 20 individuals into leadership roles
- Oversaw P&L statements and developed strategic plans to optimize profitability
- Pane Fresco Division
Food Service Manager
Longo’s
09.2009 - 09.2011
- Managed the top-performing food service department across the company
- Drove 30% annual growth through operational efficiencies and customer engagement initiatives
- Acted as the Starbucks area advisor, ensuring consistency across multiple locations
Chef & Kitchen Manager Roles
01.2006 - 12.2009
- Led kitchen operations, menu creation, and event planning for high-profile clients
- Managed teams ranging from 3 to 15 members during high-pressure services
Education
Culinary Management -
George Brown College
Toronto, ONSkills
- Strategic Planning & Execution
- Business Development & Revenue Growth
- Team Leadership & Talent Development
- Stakeholder Engagement & Relationship Management
- Change Management & Process Improvement
- Customer Experience & Retention Strategies
- Budgeting & P&L Management
- Community networking
- Resident relations
Accomplishments
- Increased occupancy rates by 20% at Kingsway Revera within 7 months.
- Expanded SCI-Dignity Memorial’s Southwestern Ontario team from 6 to 22 advisors.
- Spearheaded the launch of a new culinary concept at Fortinos, mentoring future leaders.
- Generated over $300,000 in pre-planning sales within the first 6 months at Arbor Memorial.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Community Relations Director (Sales Manager)
Amica Credit Mills
05.2024 - Current
Lifestyle Consultant
Kingsway Revera
05.2023 - 05.2024
Market Sales Manager
SCI-Dignity Memorial
11.2017 - 02.2023
Family Service Counselor
SCI-Dignity Memorial
12.2016 - 10.2017
Pre-Planning Cemetery Director
Arbor Memorial
06.2016 - 12.2016
Assistant Store Manager
Fortinos
09.2011 - 05.2016
Food Service Manager
Longo’s
09.2009 - 09.2011
Chef & Kitchen Manager Roles
01.2006 - 12.2009
Culinary Management -
George Brown College
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