Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Nathan Septimo

San Jose

Summary

Highly motivated professional with experience in providing technical assistance to customers and coworkers. Possesses a solid understanding of network infrastructure, software and hardware. Proven ability to work independently and collaboratively as part of a team to ensure customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desktop Support Analyst

SnapLogic
09.2024 - Current
  • Enhanced system performance by troubleshooting and resolving technical issues for endusers.
  • Provided on-site and remote technical support to users.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Installed new hardware and software, patched systems, and configured settings.
  • Create self-service IT documentation for end users.
  • Lead IT Onboarding session for new hires and work with each user to ensure all technical questions and concerns are addressed.
  • Advanced Jira and Confluence experience
  • Maintained current knowledge of MacOS, Windows and Linux operating systems.
  • Lead AV technician for important company events - monthly All Hands, departmental spotlight events, board meetings and Quarterly Business Reviews.

Jr. IT Support Specialist

SnapLogic
06.2022 - 09.2024
  • Coordinated with the HR team to provide new hires with company laptops and credentials to company systems
  • Provide remote/in-person technical support for over700 SnapLogic employees
  • Start-up environment experience
  • Provide white-glove support for C-Suite users
  • Proficient experience providing support for both Windows10/11 and MacOS
  • Skilled in network troubleshooting & monitoring network traffic, Cisco Meraki
  • Experienced with supporting large A/V events (All-Hands/Off-sites/Company board meetings)
  • Proficient with G-Suite / Atlassian / Bettercloud/ Azure / OpenVPN / Sophos
  • Experience with imaging laptops with Jamf (Macs) & Intune (Windows)
  • Documenting solutions/guides/troubleshooting methods and solutions in an IT space in Confluence
  • Performed regular maintenance tasks such as virus scans, disk cleanups, patch installations and system backups
  • Resolve open tickets within established SLA timeline

IT Technical Support Intern

Zuora
10.2021 - 06.2022
  • Installed and troubleshot hardware components such as printers, scanners, and other peripherals
  • Experience with ServiceNow ticketing system
  • Image Mac and Windows laptops using Jamf & Kaseya
  • Reduced ticket creation to resolve time by40%
  • Lead new hire technical onboarding sessions every week
  • Provide in-office/remote technical support for80 Zoom Rooms and over1900+ worldwide users

IT Desktop Technician

EMR CPR
05.2020 - 09.2021
  • Traveled to various company sites around the Bay Area to assist with moving equipment (monitors, laptops, desks) to new office locations
  • Unrack network equipment in IDF/server rooms and rerack and connect network in a different location
  • Worked with customers on-site to establish timeline and address any customer concerns
  • Lead a team of up to5 people at job-sites and ensure all safety standards are being followed

Education

High School Diploma -

Gunderson High School
06.2020

Skills

  • Network Administration
  • Active Directory / Azure
  • Tracking and Documentation
  • Customer Service
  • System Administration
  • G-Suite Administration
  • IT Security Management
  • Active Directory management
  • Help desk experience
  • Network connectivity
  • Diagnostics

Certification

Google IT Support Certificate

LANGUAGES

Spanish
Advanced

Timeline

Desktop Support Analyst

SnapLogic
09.2024 - Current

Jr. IT Support Specialist

SnapLogic
06.2022 - 09.2024

IT Technical Support Intern

Zuora
10.2021 - 06.2022

IT Desktop Technician

EMR CPR
05.2020 - 09.2021

High School Diploma -

Gunderson High School

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Nathan Septimo