Nathan Santamaria
Toronto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Sustainability Intern
Cascades Recovery
09.2024 - Current
- Conducted and edited detailed waste audits for national and smaller accounts, providing insights to enhance waste management strategies and sustainability efforts.
- Analyzed waste data to identify trends, offering actionable recommendations that supported clients in reducing waste and improving recycling efficiency.
- Collaborated with cross-functional teams to develop tailored waste reduction plans, ensuring accurate and impactful reporting for diverse client needs.
Sustainability Technician
Cascades Recovery
04.2024 - 09.2024
- Conducted monthly quality testing on 5% of materials from 4 out of 6 Southern Ontario recycling plants, ensuring adherence to quality standards, and contributing to overall material excellence.
- Developed and implemented a company-wide Standard Operating Procedure (SOP) to standardize quality control across all recycling plants, enhancing consistency and operational efficiency.
- Completed waste audits to identify areas of improvement in customer recycling programs, collected data for Waste Audit Reports for national and local accounts, and ensured the effectiveness of recycling programs.
- Collaborated with both the Quality Control and Sustainability teams, attended client meetings, and assessed recycling programs for companies like Canon and Trophy Foods, providing actionable insights for optimizing recycling efforts.
Lifeguard and Swim Instructor
CITY OF TORONTO, Parks, Forestry & Rec
04.2022 - 09.2023
- Maintain constant surveillance of patrons in the water and in the facility
- Provide emergency care and treatment as required until the arrival of emergency medical services
- Communicate with patrons to answer any inquiries they may have while following customer service standards and procedures
- Planned classes covering different ages and skill levels to prepare students for swimming and first aid skills.
Administrative Assistant
CITY OF TORONTO, Parks, Forestry & Rec
04.2023 - 07.2023
- Played a key role in developing comprehensive training activities for lifeguards and swim instructors, elevating safety standards and instructional quality.
- Executed precise data entry tasks for the Swim to Survive program, maintaining accurate and organized records crucial for program management and evaluation.
- Utilized creative skills to design visually appealing and informative flyers, enhancing communication between staff and patrons.
Associate
Sobeys
10.2023 - Current
- Conducted thorough analysis of customer data, identifying trends and proactively anticipating customer needs.
- Developed and executed strategies aimed at boosting customer satisfaction and engagement.
- Responded to customer inquiries, provided product information, assisted in locating merchandise, and actively promoted key items.
- Played a pivotal role in the introduction, shelving, and merchandising of new products, creating visually appealing displays to optimize sales promotions.
Order Fulfillment Associate
FGL Sports - Sport Chek
10.2019 - 09.2023
- Spearheaded the fulfillment of online orders within a collaborative team environment.
- Navigated the organization's transition to an exclusive online business model during the COVID-19 lockdown, demonstrating adaptability and strategic thinking.
- Innovated and implemented streamlined processes to enhance order fulfillment efficiency, particularly during peak demand periods.
- Exceeded customer service standards through proactive communication and in-depth product knowledge.
- Consistently received positive feedback from customers, highlighting my clear communication and expertise in product information.
Education
Bachelor of Arts - Environmental Studies
Wilfrid Laurier University
09.2022 - Current
High School Diploma -
Father John Redmond Catholic Secondary School
09.2018 - 06.2022
Skills
Demonstrated excellence in customer service, encompassing effective communication, problem resolution, and a customer-centric approach
Proven leadership skills, including team collaboration, decision-making, and the ability to inspire and guide others towards shared goals
Exceptional time management skills, adept at prioritizing tasks, meeting deadlines, and optimizing efficiency in various work environments
Collaborative team player with a strong commitment to collective goals, effective communication, and the ability to contribute positively to group dynamics
Timeline
Sustainability Intern
Cascades Recovery
09.2024 - Current
Sustainability Technician
Cascades Recovery
04.2024 - 09.2024
Associate
Sobeys
10.2023 - Current
Administrative Assistant
CITY OF TORONTO, Parks, Forestry & Rec
04.2023 - 07.2023
Bachelor of Arts - Environmental Studies
Wilfrid Laurier University
09.2022 - Current
Lifeguard and Swim Instructor
CITY OF TORONTO, Parks, Forestry & Rec
04.2022 - 09.2023
Order Fulfillment Associate
FGL Sports - Sport Chek
10.2019 - 09.2023
High School Diploma -
Father John Redmond Catholic Secondary School
09.2018 - 06.2022
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