Nathan Rodriguez Ayala
Los Angeles
Summary
Results-driven professional with extensive experience in team leadership and operational management. Known for strong communication skills and a commitment to customer satisfaction, poised to leverage expertise to enhance service delivery and team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
CKE Restaurant Holdings
Commerce
04.2025 - 11.2025
- Supervised team members during peak service hours to enhance operational efficiency and service quality.
- Trained new staff on menu items and customer service standards.
- Managed inventory levels and coordinated supply orders.
- Resolved customer complaints promptly to improve guest satisfaction.
- Coordinated shift schedules to align labor resources with demand across all shifts.
- Facilitated training of new employees on shift operations to ensure readiness and consistency.
Manager
Cke Restaurants
Los Angeles
11.2023 - 01.2025
- Supervised daily operations to ensure efficient restaurant workflow.
- Developed staff schedules to optimize labor and coverage needs.
- Collaborated with upper management on strategic initiatives for growth.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Created monthly reports for senior management summarizing operational performance metrics.
Shift Leader
Cke Restaurants
Los Angeles
03.2023 - 11.2023
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory levels and ordered supplies to ensure operational readiness.
- Resolved customer complaints swiftly, contributing to improved guest satisfaction.
- Conducted performance evaluations to identify development opportunities for team members.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Team Leader
Cke Restaurants
Los Angeles
02.2022 - 03.2023
- Trained new employees on company policies and operational procedures.
- Coordinated daily staff schedules to optimize workflow and coverage.
- Monitored inventory levels to maintain adequate stock for kitchen operations.
- Implemented safety protocols to guarantee a secure work environment.
- Maintained cleanliness and organization in the dining area and kitchen spaces.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Crew Member
Cke Restaurants
Los Angeles
10.2021 - 02.2022
- Assisted customers with orders, ensuring a positive experience.
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization in work areas and dining space.
- Followed food safety guidelines to ensure product quality and safety.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Skills
- Inventory management
- Cash handling
- Health code compliance
- Food handling
- Food inspection
- Shift scheduling
- Operational efficiency
- Customer service
- Team leadership
- Mentoring skills
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
ANSI National Accreditation Board- Food Handler ISS:10/04/24 EXP:10/04/27
Timeline
Shift Leader
CKE Restaurant Holdings
04.2025 - 11.2025
Manager
Cke Restaurants
11.2023 - 01.2025
Shift Leader
Cke Restaurants
03.2023 - 11.2023
Team Leader
Cke Restaurants
02.2022 - 03.2023
Crew Member
Cke Restaurants
10.2021 - 02.2022