Nathan Pigg
Sacramento
Summary
Analytical and detail-oriented professional with a decade-long career in corrections and security operations transitioning into the information technology field. Experienced in database management, digital reporting systems, secure data handling, and frontline technical troubleshooting. Proven record of leadership, accountability, and effective problem-solving in high-pressure environments.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Correctional Officer
California Department of Corrections and Rehabilitation
Sacramento, CA
01.2014 - Current
- Enforce facility policies, security regulations, and state laws to maintain a safe and orderly correctional environment.
- Supervise, escort, and monitor inmates during daily activities, transportation, and facility movements to prevent incidents or escapes.
- Conduct searches of inmates, housing units, and common areas to prevent contraband introduction and maintain institutional security.
- Operate and monitor electronic surveillance, alarm systems, and digital communication networks to ensure facility integrity.
- Prepare and maintain detailed electronic logs, incident reports, and disciplinary documentation using digital record management systems.
- Collaborate with IT and security teams to identify and report technical issues with video systems, secure databases, and access-control hardware.
- Provide input for improvements in digital reporting processes and system-based tracking methods.
- Train and mentor newly assigned officers in operational procedures, inmate supervision, and system utilization.
- Weapons cleared and certified in the safe handling, storage, and use of firearms and less-lethal defensive tools.
- Respond to emergencies such as fights, medical incidents, or security breaches with sound judgment and adherence to departmental protocols.
Customer Service Representative
Forever 21
Fairfield, CA
01.2012 - 01.2014
- Delivered in-person and phone-based customer support for returns, exchanges, and account inquiries.
- Maintained accurate customer records in POS and CRM systems.
- Supported promotional and product-launch setup using inventory management tools.
- Provided peer support on system navigation and communication best practices.
IT Customer Service Associate
Best Buy
Fairfield, CA
01.2010 - 01.2012
- Provided front-line computer and device troubleshooting for customers in the store’s IT/Geek Squad-aligned service area.
- Assisted with diagnostics, basic repairs, password resets, and device configuration.
- Educated customers on technology solutions, software installations, and hardware upgrade options.
- Used POS, ticketing, and service management systems to document work orders and customer interactions.
Education
Associate of Arts - Sociology
Rio Hondo College
Whittier, California07.2025
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Richard A. McGee Correctional Training Academy
10.2014
Skills
- Microsoft Office Suite (Word, Excel, Outlook, Access)
- Database & Report Management Systems
- Networked Surveillance / Access-Control Software
- Digital Recordkeeping & Data Entry
- Basic Hardware Troubleshooting
- IT Systems Documentation
- Incident Reporting Software (Custody Management Systems)
- Information Security & Data Confidentiality
- Analytical Problem Solving
- Technical Troubleshooting
- System & Process Documentation
- Confidential Data Management
- Conflict Resolution & Crisis Response
- Leadership & Team Training
- Adaptability & Continuous Learning
- Excellent communication
- Decision-making
- Problem-solving
- Organizational skills
- Multitasking
- Conflict resolution
- Task prioritization
- Time management
- Interpersonal communication
- Policy enforcement
- Network troubleshooting
- Remote support
- System administration
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- IT asset management
- Network security
- Mobile device management
- Help desk management
- Helpdesk services
- Data recovery
- Operating system management
- Information security
- Software updating
- Technical troubleshooting
- Teamwork and collaboration
- Microsoft windows and office
- Troubleshooting network issues
- Customer service
- Attention to detail
- System maintenance
- Desktop support
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CompTIA Security+ — Expected December 2025
- Correctional Officer Certification – Richard A. McGee Academy (2014)
- Weapons Handling & Safety Clearance (Active)
- CPR / First Aid Certified (if applicable)
Timeline
Correctional Officer
California Department of Corrections and Rehabilitation
01.2014 - Current
Customer Service Representative
Forever 21
01.2012 - 01.2014
IT Customer Service Associate
Best Buy
01.2010 - 01.2012
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Richard A. McGee Correctional Training Academy
Associate of Arts - Sociology
Rio Hondo College