NATHAN PETERSON
Rockford,IL
Summary
- Progressive career growth and leadership experience with 20+ years of experience gained in fast-paced Manufacturing / Distribution with previous career experience in the Construction Trades plus Food Service.
- Proven Supervisory / Leadership / Operator plus Customer Service / Sales experience and mechanical aptitude managing multiple priorities under continuous cost control and deadline pressure
- Observant and analytical with resourceful process and efficiency improvement skills through applied cost reduction, tactical planning, project management and applied technical improvements, training & development including implementing ISO9001 standards, 6S / SMED Continuous Process Improvement.
- A self starter and quick-to-learn and flexible and adaptable to ever-changing technologies, processes and business conditions combined with positive and effective leadership, communications and interpersonal skills working demanding customers, senior executives, vendors and staff at all levels
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Field Service Technician/ Project Manager
AB Graphic International Inc.
01.2014 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Maintained company field response vehicle.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Service Manager
AB Graphic International Inc.
03.2020 - 03.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Resolved customer complaints in professional and timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Project Manager
Hess Print Solutions
01.2007 - 01.2008
- Worked on custom built collation and inkjet line for high stakes testing work which was built specifically for company. Longford Manufacturing built a custom collation and inkjet line for High stakes testing work for the Hess print solutions. Collaborated with Precision Fulfillment Department.
- Evaluated the warehouse to best implement Longford's capabilities in satisfying the customer's need for 100% accuracy.
- Evaluated mechanical and software design throughout equipment design acquisition, installation and testing. Travelled to Toronto to assess progress and approve delivery.
- Worked closely with installers and software engineers during debugging, maintained daily logs and reported daily to the VP of Operations.
Shift Supervisor / Production Team Leader, Trainer & Operator / Project Leader
HESS PRINT SOLUTIONS
01.1992 - 01.2013
- Company Overview: A 500+ employees / $70MM Sales (at peak) commercial printing plant and division of a large, multi-site provider of catalogs, books, publications and educational printed products - The company was recently acquired by Minnesota-based Bang Printing and this division was closed / merged with Bang's other facilities.
- Key and contributing member of the Finishing Department leadership team. My roles and duties have evolved and adapted as the company expanded and contracted to match the business dynamics of the commercial printing industry. I've served as Second Shift Supervisor, Project and Process Improvement Manager, Trainer and Equipment Set-Up and Team Leader and Operator.
- Lead, train, develop, schedule and direct teams of 30 to 50+ production employees and technical-service crews who are operating multiple high speed, Bind & Stitch equipment plus drills & cutters.
- Monitor crews throughout the shift to achieve maximum efficiency and assign floaters to needed areas or projects. Coordinate overtime, payroll and attendance and conduct regular team meetings.
- Continuously monitor safety, quality and productivity, plus communications, including interviewing, performance-reviews, positive employee-relations & conflict-resolution.
- Continuously improve quality and performance through process control, training, development, and standards enforcement and applied technical knowledge of all products, capabilities and costs.
- Coordinate preventative maintenance programs to achieve maximum efficiency with limited downtime.
- Assist with preparing monthly budgets for staffing and production costs.
- Support and assist Customers and Customer Service Reps with technical issues and recommendations and foster positive customer relationships.
- Write, approve, and review with teams all SOP's (ISO9001) related to my area on a yearly basis.
- Setup, operate, troubleshoot, repair and maintain / preventative maintenance and lead and train production crews operating Harris SP 750 and Harris 855 - earning top producing operator and computer line control expert. Responsible for selective bind and Demographic mailing, inside outside printing on SP855 saddle stitcher, Established run speeds Authored SOP's for newly acquired equipment: SP855, Videojet VIPPC (DOS based), VIP Custom (WIN 2000/NT), SR50 and BX6300/6500 printer. Special projects operator, I worked on value added operations for our base production lines, Soft folding, labeling, selective collation, spiral collation.
- A 500+ employees / $70MM Sales (at peak) commercial printing plant and division of a large, multi-site provider of catalogs, books, publications and educational printed products - The company was recently acquired by Minnesota-based Bang Printing and this division was closed / merged with Bang's other facilities.
Education
BX6300/6400 Operator Certificate - undefined
Videojet
Wooddale, ILLEAN/6S processes and SMED
High School -
Woodstock High School
Woodstock, ILMaster course - Microcomputers and Microprocessors
NRI
01.1996
Laser Safety Officer - Laser Safety
The Laser Institute
Orlando, FL04-2023
Skills
- Culture development
- Service and parts teams management
- Productivity monitoring
- Team scheduling
- After-sales support
- Verbal and written communication
- Mechanical diagnostics
- Trustworthy and honest
- Employee supervision
- Problem-solving
- Sales support
- Continuous improvement
- Maintenance and repair
- Critical thinking
- Fault diagnosis
- Reading wiring diagrams
- System installation
- Teamwork and coordination
- Technical support
- Repair and installation
- Customer training
- Tool management
- Safety assessment
- Electrical systems
- Vehicle maintenance
- Service quality
- Workflow management
- Troubleshooting and repair
- Work order management
- Hardware repair
- Device installation
- Customer service
- Team supervision
- Equipment Repair
- Equipment oversight
- Hardware and software installation
- Hand tools proficiency
- Inventory management
- Project management
- Issue escalation
- Prioritization and time management
- Electrical troubleshooting
- Heavy lifting
- Preventive Maintenance
- Technical troubleshooting
- Schematic interpretation
- Equipment inspection
- Installation and maintenance
- Mechanical background
- Equipment documentation
Accomplishments
- Supervised team of 20-35 staff members.
Certification
- Process Training, Attended LEAN/6S training (6 weeks) led by Synergetics. Worked to implement and install LEAN/6S processes and SMED companywide and implemented / audited / trained ISO9000 standards and procedures.
- Safety Training, Safety and Hazardous Materials training including OSHA compliance, Blood Borne Pathogens, Machine Guarding, Material Handling / Forklift operating, Hearing Conservation, Lock-Out / Tag-Out, Fire Prevention & Extinguishers and Personal Protective Equipment, 'Move Smart' ergonomics and Emergency & Evacuation procedures.
- Technical, BX6300/6400 Operator Certificate, BX6300/6400 Technical Certificates Videojet, Wooddale IL plus, 1996 Master course in Microcomputers and Microprocessors With Highest Honors Diploma NRI Washington DC.
- Development, Leadership, Communications, Problem & Conflict Solving, Team Building, Decision Making, Human Resources compliance including Diversity and Sexual Harassment Awareness and Prevention.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Service Manager
AB Graphic International Inc.
03.2020 - 03.2022
Field Service Technician/ Project Manager
AB Graphic International Inc.
01.2014 - Current
Project Manager
Hess Print Solutions
01.2007 - 01.2008
Shift Supervisor / Production Team Leader, Trainer & Operator / Project Leader
HESS PRINT SOLUTIONS
01.1992 - 01.2013
BX6300/6400 Operator Certificate - undefined
Videojet
LEAN/6S processes and SMED
Master course - Microcomputers and Microprocessors
NRI
High School -
Woodstock High School
Laser Safety Officer - Laser Safety
The Laser Institute
Similar Profiles
Kyle HickmanKyle Hickman
Automation Specialist at Graphic Packaging InternationalAutomation Specialist at Graphic Packaging International
Charles CarlsonCharles Carlson
1st Pressman at Graphic Packaging International1st Pressman at Graphic Packaging International
Rafael CarvalhoRafael Carvalho
Maintenance Planner at Graphic Packaging InternationalMaintenance Planner at Graphic Packaging International
David GarzaDavid Garza
Construction Worker at JJays IncorporatedConstruction Worker at JJays Incorporated
Milton Cherry Jr.Milton Cherry Jr.
Air Package Handler at UPSAir Package Handler at UPS