Nathan Olsen
Grande Prairie
Summary
Motivated undergraduate student with experience in customer service and sales roles. Quick learner with strong communication and problem-solving skills. Works well with a team and is passionate about providing excellent customer service, ensuring that customers leave satisfied and wanting to return. Works well under pressure and is able to solve complex problems in difficult situations.
Overview
2
2
years of professional experience
Work History
Cashier and Customer Service Representative
Canadian Tire
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned to be aware of potential fraud in every transaction.
- Regularly referred to product experts to ensure that the best advice was given to each customer.
- Was entrusted with instructing trainees within one month of employment.
- Learned how to find solutions in high pressure situations.
Tankwatch
International Paper
04.2023 - 04.2023
- Worked shift work at International Paper during their annual maintenance period, ensuring the safety of workers who performed maintenance on tanks that were difficult to access.
- Was recognized as one of the most reliable workers and was retained until the end of the work period while most others were laid off.
Customer Service, Sales
Best Buy
07.2021 - 08.2022
- Worked in customer service for a period of 8 months
- Was quickly promoted to a sales role for 5 months in the most profitable department
- Regularly faced with difficult customer situations that I successfully resolved
Education
Bachelor of Science - Psychology
Northwestern Polytechnic
04.2026
High School Diploma -
Grande Prairie Composite High School
07.2021
Canadian Investment Funds Course
IFSE Institute
09.2023
Skills
- Working well with a team
- Communicating with and relating to customers
- Hard-working
- Disciplined
- Learning quickly
- Problem-solving
- Customer issue resolution
Accomplishments
- 2x Employee of the Month, Best Buy - one for work in customer service and one for work in sales
- Rutherford Scholarship, Grande Prairie Composite High School - for achieving a grade average above 80
- Jason Lang Scholarship, Northwestern Polytechnic - for achieving a minimum GPA of 3.3 in second year
Additional Information
- My career goal is to become a medical doctor specializing in psychiatry
- I enjoy watching and playing most sports, particularly badminton, and skiing
- I enjoy listening to music, playing the piano, and playing video games with my friends in my free time
Timeline
Cashier and Customer Service Representative
Canadian Tire
06.2023 - Current
Tankwatch
International Paper
04.2023 - 04.2023
Customer Service, Sales
Best Buy
07.2021 - 08.2022
Bachelor of Science - Psychology
Northwestern Polytechnic
High School Diploma -
Grande Prairie Composite High School
Canadian Investment Funds Course
IFSE Institute
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