NATHAN NOBANTU
Middle Sackville,CANADA
Summary
A skilled and seasoned management professional seeking growth in a dynamic organization with vast experience managing and mentoring employees in unionized and non-unionized environments while meeting and exceeding performance expectations. Adept at creating inclusive workplace cultures through strategic planning, policy development, and employee engagement.
Overview
13
13
years of professional experience
Work History
Employee Services Supervisor, HRM
Halifax Transit
12.2019 - Current
- Manage performance by coaching employees, assessing employee conduct, investigating complaints and policy violations, and recognizing employees for achievements (service awards, safety awards)
- I work individually as well as collaboratively with other ESS Team members and
- LR in order to determine corrective action as appropriate, which may include coaching, training, and/or discipline decisions in line with the collective agreement
- Coordinate exit processes for employees, coordinating with human resources, legal, and EFAP as appropriate
- Manage and administer workplace policies such as , Workplace Rights,
- Unauthorized Absences, Occupational Health and Safety while supporting a healthy workplace conducive to regular attendance
- Responsible for the effective management of return to work initiatives and duty to accommodation processes by securing meaningful work opportunities for return-to-work employees within their functional abilities to assist the transition back to regular or alternate duties
- Providesupporttoemployeesin-personorviaphoneandfacilitateforengagement with EFAP provider as needed to provide crisis counseling as appropriate and do follow ups with employees to ensure their well being
- Vast experience in recruitment for different business units within HRM as a member of the HRM Hiring panel thereby equipped to make sound hiring decisions in the recruitment and selection process for new employees
- Work collaboratively with Operations Supervisors to ensure service-related concerns are followed up on in a timely manner and the employees are supported throughout the process
- As a member of the Diversity and Inclusion champions table, I promote diversity within the workplace through various channels
- Good understanding of the WCB Act, Motor Vehicle Act, Labour Standards Act,
- Human Rights Act, Trade Union Act, Occupational Health and Safety Act, Motor
- Carrier Act, Privacy-related legislation
Respectful Workplace Specialist - Term Position
Halifax Regional Municipality
07.2023 - 09.2023
- Acted as a subject matter expert on matters related to maintaining and promoting a respectful workplace and provided consultation to employees and leaders on related matters.
- Managed the intake, processing, investigation, reporting and resolution of complaints by employees
- Leveraged coaching, facilitation and mediation skills to proactively promote a positive workplace and resolve conflicts at their early stages.
- Conducted workplace investigations in a timely manner utilizing objective investigative procedures including interviewing, report writing and applying sound judgement.
- Provided direct support to Leaders and Human Resources team on best practices that contribute to a diverse, inclusive and respectful workplace.
- Provided and recommended Alternative Dispute Resolution (ADR) services, as appropriate, including facilitating/leading mediation sessions.
- Participated in projects related to promoting and maintaining a respectful workplace.
- Provided advice on current and emerging trends and best practices related to maintaining a respectful workplace.
Manager
Swissport Canada Inc
05.2017 - 12.2019
- Responsible for developing, reviewing and revising manpower planning for the entire Swissport employee group in Halifax inline with the approved budget
- Managed, motivated and engaged employees by providing an open feedback culture while identifying areas of improvement and worked on development strategies for professional growth which included coaching, mentorship, delegation, performance management plans and teamwork initiatives while maintaining good working relationships with employees from diverse backgrounds
- Oversaw employee time cards including managing and administering an attendance support program while supporting a healthy workplace conducive to regular attendance by recognizing good attendance, identifying employees who have an unacceptable level of absenteeism and supporting those employees with the appropriate resources to assist them in achieving and maintaining regular attendance
- Facilitated and managed leadership training programs for all management and supervisory staff including ensuring improvement in appropriate supervisor-employee communication
- Maintained high performance standards in the Operations Control Centre ensuring compliance with all company corporate and airline safety and security procedures in order to meet/exceed regulatory standards
- Set up and conducted meetings with various department heads to ensure we were optimizing performance while engaging in the highest possible standards of safety including preparing reports and presentations to quantify the key performance indicators
- Oversaw all operational requirements for all departments in the station including recruitment, workforce planning and training to keep up with significant organizational, operational and contractual changes
- Worked collaboratively with HR and Labour Relations to ensure we followed the collective bargaining agreement for any grievances, arbitration and discipline
- Played a central role in problem solving and conflict resolution
- Promoted teamwork and diversity by rolling out themed employee engagements events for both unionized and non -unionized employees
- Developed and supported partnerships with public and private such as WCB,
- Canada Border Services Agency, Transport Canada and TSA agencies at various levels to ensure compliance with security and safety standards
- Regularly met with customers to cultivate open communication and ensure service level agreements are met and mitigate customer concerns
Customer Service and Operations Supervisor
Swissport Canada Inc
10.2012 - 05.2017
- Set up and managed the day to day running of an Operations Control Centre which is the hub of operations and communication for numerous airlines that form part of the Swissport client portfolio
- Supervised and managed a team of over fifty unionized employees including recruitment, training and manpower planning for the said group while maintaining equity, inclusion and diversity
- Ensured compliance with all company corporate and airline safety and security procedures in order to meet/exceed regulatory standards
- Managed staff training programs and reference manuals to ensure compliance with industry standards
- Monitor and manage overtime payments on a daily basis, identifying possible challenges and finding solutions to optimize staff performance while staying within targeted budgets
- Implemented customer service policies and procedures in an effort to meet service level agreements
- Maintained, monitored and reported on agreed key performance indicators
- Resolve escalated customer service issues and conduct full investigations on irregularities, accidents or complaints as per company standard reporting requirements
- Drive consistency and standards by ensuring clear communications at all levels on operationalpoliciesandprocedures;teammeetings,shifthandovermeetings,1-1's and completion of relevant reports
- Responsible for attendance and performance management for all unionized employees and maintaining consistent progressive discipline where applicable
- Maintained relationships with stakeholders, internal and external customers
Operations Agent/Station Trainer
Worldwide Flight Services
09.2010 - 10.2012
- Performed Operational Flight Watch and tracked changes to meteorological conditions that may have affected flight operations including but not limited to safety
- Ensured that all aircraft were dispatched in accordance with the provisions set out in the Airline Operations Manuals, Minimum Equipment List and governing regulations
- Planned for loads to be put onboard aircraft in order to achieve weight and balance
- Enforced safety and security measures and protected security sensitive zones though safety briefings and raising awareness
- Facilitated training while managing and maintaining a training roster for both above wing and below wing agents so as to keep them caught up with quarterly and monthly recurrent training and new material including changes to existing policies in compliance with training requirements
- Responsible for daily and weekly station sales reports including auditing of cash sales to ensure cash sales matched figures in the system
- Relayed departure, arrival, delay, aircraft and airfield status, and other pertinent information to relevant personnel and departments
- Maintained air-to-ground radio contact with pilots and advised of gate assignments
- Maintained flight and events logs and flight operations records of incoming and outgoing flights including passenger counts
- Monitored the arrival, parking, refueling, loading, and departure of all aircraft
- Designed electronic record keeping of all logs for easier dispensation to various departments with a need to know
Education
Bachelor of Science - Quantity Surveying & Project Management
Wits University
South Africa04.2001
Skills
- Conflict Management
- Organization & Planning
- Exceptional Customer Service
- Strong Leadership Skills
- Excellent Communication Skills
- Diversity & Inclusion Champion
- Project Management
- Performance Management
- Operations Management
Timeline
Respectful Workplace Specialist - Term Position
Halifax Regional Municipality
07.2023 - 09.2023
Employee Services Supervisor, HRM
Halifax Transit
12.2019 - Current
Manager
Swissport Canada Inc
05.2017 - 12.2019
Customer Service and Operations Supervisor
Swissport Canada Inc
10.2012 - 05.2017
Operations Agent/Station Trainer
Worldwide Flight Services
09.2010 - 10.2012
Bachelor of Science - Quantity Surveying & Project Management
Wits University
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