Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Mensah

Brampton,Ontario

Summary

Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Sales Associate

Puma
09.2020 - 09.2023
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Floor Attendant

GYGO NERF
09.2022 - 11.2023
  • Enhanced customer satisfaction by maintaining a clean and organized floor environment.
  • Ensured a safe play environment by adhering to safety guidelines and supervising children at all times.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Trained staff members on conducting events and following safety procedures.
  • Supported children''s social development by facilitating interactions among peers during group activities.
  • Promoted physical fitness by organizing and leading sports activities for children of various age groups.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Aided in creating a welcoming atmosphere, greeting customers upon entry and offering assistance when needed.
  • Demonstrated adaptability by quickly learning new products and store procedures in response to changing business needs.

Package Handler

FedEx
07.2023 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Minimized product damage through careful maneuvering and transporting of fragile items.

Education

High School Diploma -

St. Edmund Campion Secondary School
Brampton, ON

B.Com

York University
Toronto, ON

Skills

  • Freight Handling
  • Forklift Operation
  • Product Packing
  • Customer Service
  • Customer Assistance
  • Cash Handling
  • Stocking and Receiving
  • Point of Sale Operation
  • Teamwork and Collaboration
  • Brand Representation
  • Fitting Room Maintenance
  • Customer Needs Assessment

Timeline

Package Handler

FedEx
07.2023 - Current

Floor Attendant

GYGO NERF
09.2022 - 11.2023

Sales Associate

Puma
09.2020 - 09.2023

High School Diploma -

St. Edmund Campion Secondary School

B.Com

York University

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Nathan Mensah