Cindy Dias
University Graduate
Ottawa,Ontario
Summary
Highly-qualified administrator and analyst. Proficient in office settings, customer relations, and conflict resolution. Knowledgeable about microsoft word and excel terminology and services to support and address customer inquiries and concerns.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Outpatient Clerk
The Ottawa Hospital Civic Campus
Ottawa, ON
01.2024 - Current
- Maintained accurate medical records for patients, ensuring timely access to vital information during healthcare visits
- Assisted administration with quality improvement projects, contributing to the ongoing enhancement of outpatient care services
Emerg Clerk
The Ottawa General Hospital
Ottawa
04.2023 - 01.2024
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Receptionist
Greenbank Vet Hospital
Ottawa, ON
08.2022 - 01.2023
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Casual Clerk
Queensway Carleton Hospital
Ottawa, Ontario
04.2022 - 08.2022
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Worked with electronic health records software and database systems.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Receptionist
Waterford Grand Retirement Home
Ottawa, ON
05.2021 - 04.2022
- Customers experience, helped with different departments, billings and payments.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines
Education
Bachelor of Arts - Criminology and Criminal Studies, Law
Carleton University
Ottawa, ON 09.2020 - 04.2024
High School Diploma -
St.Paul High School
Ottawa, ON 09.2014 - 06.2020
Some College (No Degree) - Dual Credit Course
Algonquin College
Ottawa, ON 09.2019 - 12.2019
Skills
Digital file organization
Professional demeanor
Database administration
Telephone skills
Cash Handling
Hospitality service expertise
Certification
CPR training
Timeline
Outpatient Clerk
The Ottawa Hospital Civic Campus
01.2024 - Current
Emerg Clerk
The Ottawa General Hospital
04.2023 - 01.2024
Receptionist
Greenbank Vet Hospital
08.2022 - 01.2023
Casual Clerk
Queensway Carleton Hospital
04.2022 - 08.2022
Receptionist
Waterford Grand Retirement Home
05.2021 - 04.2022
Bachelor of Arts - Criminology and Criminal Studies, Law
Carleton University
09.2020 - 04.2024
Some College (No Degree) - Dual Credit Course
Algonquin College
09.2019 - 12.2019
YIPI ( youth initiative policing program )
03-2019
CPR training
02-2019
High School Diploma -
St.Paul High School
09.2014 - 06.2020