Nathaniel Jenson
Oakdale
Summary
Friendly and reliable professional with extensive experience in customer interaction, cash handling, and front-line support across fast-paced environments. Skilled in resolving customer concerns, managing transactions accurately, and maintaining a welcoming and safe atmosphere. Seeking a position where I can apply strong communication skills, professionalism, and a commitment to exceptional service to enhance the customer experience.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Public Safety Officer
Black Oak Casino Resort
Tuolumne
11.2024 - Current
- Enforce casino policies, gaming regulations, and safety procedures.
- Monitored premises to ensure safety and security for guests and staff.
- Conducted regular patrols to detect suspicious activities or safety hazards.
- Responded promptly to emergencies, providing assistance as needed.
- Safely and accurately transport currency, chips, and financial documents between gaming areas, cashier departments, and vaults.
Security Officer
GALLO
Modesto
07.2020 - 05.2024
- Assisted in training new security staff on policies and procedures.
- Implemented safety measures to enhance overall workplace security standards.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Staffed lobby posts to greet and assist employees, contractors, and visitors.
- Verified credentials, monitored entry and exit points, and enforced access control policies.
- Assisted with creating and issuing temporary badges for authorized personnel.
- Provided clear directions, support, and a professional presence to maintain a welcoming yet secure environment.
Customer Service Cashier
Jack in the Box
Oakdale
08.2017 - 07.2020
- Maintained proper cash drawer balances, followed cash-handling procedures, and assisted with shift changeovers.
- Verified currency, issued correct change, and ensured all transactions were completed quickly and accurately.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Received and checked overnight freight deliveries, verifying quantities and inspecting product condition.
- Organized and stocked inventory, rotating products to maintain freshness and reduce waste.
- Assisted with overnight cleaning tasks and preparation for the next business day, ensuring the store was ready for morning operations.
Education
Grace Davis High
Modesto, CaliforniaSkills
- Emergency response and incident management
- Fraud detection and counterfeit bill identification
- Title 31 Anti-money Laundering
- Security operations
- Risk assessment
- Effective communication
- Attention to detail
- De-escalation strategies
- Incident documentation
- Teamwork
- Report writing
Timeline
Public Safety Officer
Black Oak Casino Resort
11.2024 - Current
Security Officer
GALLO
07.2020 - 05.2024
Customer Service Cashier
Jack in the Box
08.2017 - 07.2020
Grace Davis High