Nathan Ho

• Managed corporate, wholesale, promotional, wedding and group reservations for two properties, ensuring smooth operation and exceptional guest experiences.
• Experience in accounting with accounts payable/receivable and monthly billing cycles
• Led staff training and SOP revision, resulting in improved team performance and monthly increases to NPS scores
• Acted as Manager on Duty, assisting Front Office Supervisors with daily operational tasks and guest conflict resolution

Groups Reservations Specialist (06/2023)

• Responsible for Wedding, Wholesale and Group block reservations for two properties
• Managed internal Room Rate Authorization forms for all internal company reservations
• Assisted in establishing an inaugural Corporate program, increasing revenue by 30% year-over-year and streamlining client communication

Front Desk Agent (02/2023)

• Answered inquiries to hotel services, and guest registration diligently and professionally
• Trained in different departments including concierge and porter duties
• Promoted positive guest interaction while maintaining high customer service standards

• 8 years’ experience as Front of House management. Providing exceptional customer through personalized guest experiences
• Strong technical knowledge demonstrated through the use of Point of Sale system
• Designed and revised menus including contents, pricing and structure
• Demonstrated strong independent skills and adaptability in a small restaurant setting
• Displayed exceptional interpersonal skills through meeting and exceeding guest needs

Dishwasher / Prep (2011-2014)

• 3 years’ experience in the kitchen setting. Demonstrated flexibility by taking on multiple roles including prep work, line cook, bussing tables and dish washing.