Nathan Hinojosa
Montebello
Summary
Hardworking, detail-oriented team player with strong organizational skills. Passionate about learning with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Sales associate/Key holder
Cycle Gear
04.2019 - Current
- Meet daily personal sales goals by performing great customer service by building a connection with customers and listening to their needs and suggesting add-on’s to enhance their experience
- Establish, develop, and maintain positive business and customer relationships which resulted in more revenue to the store
- Expedite the resolution of customer complaints to maximize satisfaction by open listening and using conflict resolution
- Supply management with reports of customer needs, interests, competitive activities, and potential of new products
- Manage and supply store statistics of daily revenue, store promotions, membership activations, and flexible payment plan contracts to our company headquarters by using (Excel)
- Microsoft 365 operating systems and Google Spreadsheets
- Present, promote, and sell products/services
- Demonstrate top down selling to help customers make a buying decision and reassuring them with our core values such as our 90 day no hassle exchange return policy
- Integrated strong upselling skills to maximize revenue
- Ledger balance manager of opening shift and closing shift
- Operated POS system to total purchases and receive and process cash and credit payments.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to employees.
Ambassador
Encore Nationwide
07.2018 - 11.2018
- Promote products by engaging with customers and building a personal profile based on their interest’s
- Study product knowledge to increase sales percentage and foot traffic towards AT&T stores
- Elaborate and create promotions to attract new customers
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Kennel Assistant
Happy Pets Veterinary Center
Santa Clarita, CA
01.2017 - 03.2018
- Responsible for restocking inventory and maintaining inventory logs
- Greet Customers and receive incoming calls
- Accountable for sterilizing surgical equipment
- Ensured that all workstations and surfaces were sanitized daily
- Upheld day-to-day operations including building maintenance
- Assisted veterinarians with handling pets
Education
Mechanical Engineering
East Los Angeles College
Monterey Park, CADiploma -
Saugus High School
Santa Clarita, CASkills
- Excellent attention to detail
- Customer Satisfaction
- Product Sales
- Active Listening
- Customer Retention
- Microsoft 365
- Customer Service
- Rpro
Additional Information
- AWARDS : Top 10 Seller’s in Cyclegear for Sunbit program (2019)
Timeline
Sales associate/Key holder
Cycle Gear
04.2019 - Current
Ambassador
Encore Nationwide
07.2018 - 11.2018
Kennel Assistant
Happy Pets Veterinary Center
01.2017 - 03.2018
Mechanical Engineering
East Los Angeles College
Diploma -
Saugus High School
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