Nathan Hewitt
Edmonton
Summary
With over 14 years of experience in brand building, resource management, and customer service, I bring a wealth of expertise as an Account Executive. Strong skills in data analysis, financial reporting, and people management allow for effective drive connection and understanding with clients, ultimately enhancing business outcomes. Passionate about leveraging innovative solutions to support business growth and improve customer experiences.
Overview
17
17
years of professional experience
Work History
Account Manager
Buzzcube
01.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency in account management tasks.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Account Executive
Jobber
04.2022 - Current
- Drive connection with potential customers through phone, email, and sms outreach
- Connect with small businesses to develop an understanding of their challenges and goals
- Provide recommendations on how to best utilize Jobber, from specific workflows to feature fits
- Demonstrate the value of Jobber through conversation, social proof and product demonstrations
- Work with the Sales Development Representatives (SDRs) to provide the best customer experience and exposure to the Jobber product
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
SM
Peloton
03.2020 - Current
- Monitor sales of 350-500k per month and analyze data with KPI statistics and performance metrics
- Build and convey monthly and quarterly reviews on growth performance for regional business revenue
- Order logistics and delivery planning of HW products with developed systems in CMS and lead generating software
- Creation of systems and Yoobic operations to develop task management assets and streamline day to day performance tools and communications
- Customer facing and online support for current and future acquisitions regarding HW/SW and supply chain
- Worked effectively in fast-paced environments.
General Manager
Twin Otter Pub
09.2019 - Current
- Start-up restaurant
- Forecasting sales and build inventory system
- Hired and trained all staff with new operating procedures
- Build and develop a brand image in line with companies' philosophy
- Daily cash management and sales tracking to build statistics for future business and marketing
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Area General Manager
Red Robin
10.2018 - Current
- Responsible for ordering and receiving all products for sales exceeding $80K per week
- Inventory and control management in Excel
- Track key information in Salesforce for follow-up, knowledge sharing, and analytics
- Drive customer connections through multi-channel outreach, understanding business challenges to recommend tailored Jobber solutions and demonstrate value
- Partner with SDRs to enhance customer experience, conduct product demos, and maintain detailed Salesforce records for effective follow-ups
- Analyze small business needs, aligning Jobber's features with specific workflows to address challenges and achieve client goals
- Leverage social proof and targeted conversations to showcase Jobber's impact, driving customer acquisition and satisfaction
Bar Manager, inventory controller
Nineteen
06.2016 - Current
- Cocktail writing and creation
- Bartending, inventory controller, ordering/receiving and payroll administration
- Created several Excel programs to track sales/inventory
- Responsible for creating new vendor contracts with wine and liquor supply companies
Assistant General Manager
Amsterdam Brewhouse
10.2013 - Current
- Helped cultivate & implement an innovative concept of brewery, restaurant and retail store
- Created scheduling concepts for 200 employees and forecasted labor cost initiatives
General Manager
Mamakas Taverna
11.2014 - 06.2016
- Created menu map & cost theoretical ingredients
- Created administrative and HR guidelines for new start-up business
- Developed & established operating procedures
General Manager & Consultant
Playa Cabana-Barrio Coreano
10.2013 - 11.2014
- Opened 4th location
- Created drink/cocktail program and excellent guest experience
- Responsible for scheduling, sales forecasting, financial tracking, and payroll
Assistant General Manager
Origin Restaurant
03.2010 - 06.2013
- Created operational standards and inventory control systems
- Daily financial tracking and reporting
- Analyzed and interpreted data to forecast labor models and money saving techniques
- Investigated cash discrepancies in daily balancing
General Manager
The Old Staye Bar and Grill
08.2008 - 03.2010
- Created new restaurant concept and hired/trained all staff
- Created job descriptions and business summation
- Menu mapping and product analysis
Education
Police Foundations Diploma -
Algonquin College
01.2001
Skills
- Project management
- Decision making
- Payroll administration
- Staff training
- Innovation
- Customer service
- People management
- Inventory management
- Cash management
- Brand building
- Conflict management
- Sales forecasting
- Data analysis
- Vendor management
- Menu development
- Financial reporting
- Operational standards
- Labor cost management
- Strategic planning
- Digital marketing
- Negotiation skills
- Business development
- Customer retention
- Market research
- Account management
- Teamwork and collaboration
- Client relations
- Sales development
Hobbies and Interests
- Sports coaching
- Hiking
- Climbing
- Cycling
- Learning a new instrument whenever possible
- Running with my dog
Timeline
Account Manager
Buzzcube
01.2024 - Current
Account Executive
Jobber
04.2022 - Current
SM
Peloton
03.2020 - Current
General Manager
Twin Otter Pub
09.2019 - Current
Area General Manager
Red Robin
10.2018 - Current
Bar Manager, inventory controller
Nineteen
06.2016 - Current
General Manager
Mamakas Taverna
11.2014 - 06.2016
Assistant General Manager
Amsterdam Brewhouse
10.2013 - Current
General Manager & Consultant
Playa Cabana-Barrio Coreano
10.2013 - 11.2014
Assistant General Manager
Origin Restaurant
03.2010 - 06.2013
General Manager
The Old Staye Bar and Grill
08.2008 - 03.2010
Police Foundations Diploma -
Algonquin College
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