Nathan Gladue
North Battleford,SK
Summary
Dynamic professional with a proven track record at Commissionaires, excelling in organizational leadership and crisis management. Successfully streamlined processes, enhancing efficiency and fostering teamwork. Adept at problem-solving and mentoring, driving continuous improvement while ensuring compliance and minimizing risks. Committed to delivering exceptional customer service and developing strategic partnerships.
Overview
12
12
years of professional experience
Work History
Commissioner
Commissionaires
North Battleford, SK
08.2021 - Current
- Enhanced organizational efficiency by streamlining processes and implementing innovative strategies.
- Mentored junior staff members to enhance their professional development and promote career growth opportunities within the organization.
- Facilitated cross-functional team collaborations for increased innovation in problem-solving efforts.
- Created policies and procedures that improved overall operations and reduced redundancies in workflows.
- Evaluated program effectiveness through regular assessment and feedback mechanisms, driving continuous improvement efforts.
- Provided leadership in crisis management situations, effectively resolving issues and mitigating risks.
- Monitored compliance with legal requirements, minimizing potential liabilities for the organization.
Guest Service Representative
Gold Eagle Casino
North Battleford, SK
03.2019 - 04.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Manager
Quick Falls
North Battleford
04.2018 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Guest Service Representative
Gold Eagle Lodge
North Battleford, SK
08.2013 - 01.2018
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with marketing team to promote special offers and packages, driving occupancy rates.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
Education
Security Officer Certification -
North West College
North Battleford, None05.2021
Skills
- Organizational leadership
- Government relations
- Social media
- Legislative affairs
- Partnership development
- Media relations
- Crisis management
- Good judgment
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Languages
English
Professional Working
Timeline
Commissioner
Commissionaires
08.2021 - Current
Guest Service Representative
Gold Eagle Casino
03.2019 - 04.2020
Manager
Quick Falls
04.2018 - 01.2019
Guest Service Representative
Gold Eagle Lodge
08.2013 - 01.2018
Security Officer Certification -
North West College