Nathan Fossa
South Lake Tahoe
Summary
Detail-oriented professional with a solid background in project management and home repairs. Skilled in developing streamlined workflows and fostering strong client relationships, driving significant improvements in operational efficiency and customer trust.
Overview
11
11
years of professional experience
Work History
Project Manager
St. Francis of the Woods
South Lake Tahoe, CA
05.2015 - Current
- Crafted comprehensive project plans to ensure alignment on scope, objectives, and deliverables among board members.
- Facilitated regular status meetings to communicate progress, address challenges, and align work efforts.
- Developed and maintained strong client connections to ensure satisfaction and foster repeat business via effective communication techniques.
- Oversaw resource allocation and scheduling for multiple concurrent projects to enhance operational efficiency.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Home Repair Specialist
Self-employeed
South Lake Tahoe, CA
07.2018 - Current
- Diagnosed and repaired a wide range of home appliances and basic home repairs, ensuring optimal functionality and customer satisfaction.
- Developed streamlined workflows for troubleshooting common issues, reducing repair time.
- Engaged with customers to build trust and clarify their repair needs through effective communication.
- Enhanced overall shop efficiency by implementing an organized inventory system for spare parts and tools.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Ensured adherence to safety standards during all repair procedures, minimizing risk of injury or damage to equipment.
- Upheld high-quality standards for all completed repairs, resulting in increased customer trust and repeat business.
Education
Mechanical Engineering
Sacramento State
Sacramento, CASkills
- Mechanical repairs
- Power tool operation
- Hand tool proficiency
- Vehicle maintenance
- Reliability
- Self motivation
- Appliance repair
- Plumbing repairs
- Basic carpentry
- Preventative maintenance
- Experience operating heavy equipment
Accomplishments
Had CDL-class A with combination endorsement. Including water truck endorsement, baffled and un-baffled tanks.
Carried 40 hour HAZMAT Supervisor credentials prior to current employment.
Had forklift certification during employment at Rocklin Harley Davidson.
Was the #1 recommended private ski school instructor at Sierra At Tahoe ski resort.
Timeline
Home Repair Specialist
Self-employeed
07.2018 - Current
Project Manager
St. Francis of the Woods
05.2015 - Current
Mechanical Engineering
Sacramento State