Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nathan Ewin

Palm Desert

Summary


Golf industry professional prepared for this role with extensive experience in customer service and retail operations. Known for excellent product knowledge and ability to maintain organized, efficient shop environments. Collaborative team player who adapts to changing needs while ensuring high levels of customer satisfaction.

Overview

21
21
years of professional experience

Work History

Golf Shop Assistant

Indian Wells Golf Resort
08.2022 - Current
  • Scheduled tee times and coordinated tournaments, ensuring smooth operation of golf course events.
  • Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
  • Assisted with inventory management, ensuring the proper stocking and organization of merchandise.
  • Facilitated communication between departments as needed for seamless coordination during special events or tournaments.
  • Processed customer transactions accurately and efficiently, resulting in positive customer experiences.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
  • Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.

Restaurant Manager

Chili’s Grill and Bar
08.2004 - 11.2021
  • Work with outside vendors to ensure timely and complete delivery of product to restaurant
  • Responsible for staffing and scheduling of entire restaurant
  • Forecast weekly sales to ensure proper staffing
  • Expected to lead staff with integrity while motivating service team to create an exceptional dining experience
  • Responsible for using and validating organizational systems put in place to maximize production and ensure all brand standards are met
  • Inspire team members to increase sales and maximize profits using brand marketing strategies
  • Shift Manager (2010-2018)
  • Responsible for resolving customer issues
  • Entered shift updates, including employee performance comments, into point-of-service software
  • Created a positive, supportive working environment for staff
  • Periodically assigned general manager with employee schedules
  • Bartender/Server (2004-2018)
  • Responsible for training all new bartending staff
  • Responsible for daily bar maintenance and inventory control
  • Built rapport with customers that resulted in regular cliental and increased store revenue
  • Problem solving focus group participant
  • Certified Trainer
  • Mentored newly hired employees for 5 shifts of personalized, one-on-one training
  • Trained problem solving, communication and team participation skills
  • Prepped trainees to establish the skills needed for written, verbal and performance testing
  • Employee Activities
  • Organized teams, schedules and travel for basketball and softball corporate tournaments twice per year
  • Participated in corporate charity fund raisers

Financial Adviser

Northwestern Mutual Financial Services
01.2013 - 12.2013
  • Cultivated new customer relationships and provided financial plans to meet the customer’s unique needs
  • Worked alongside a certified financial planner and interfaced with multiple life insurance, long term care and health insurance brokers within the Northwestern Mutual Insurance network
  • Developed customized financial plans to meet individual customer goals
  • Provided health insurance options based on customer budget and coverage needs
  • Provided tailored financial options to meet the customers long term goals
  • Worked as an independent contractor and developed a comprehensive business plan that included industry analysis, marketing strategies, revenue, cost centers and quarterly projections
  • Acquired new customers via referrals and cold calls
  • Used proprietary Northwestern Mutual financial planning software

Marketing Intern

Stronghold Engineering
01.2005 - 01.2006
  • Researched information on prospective industry competition to prepare for new client marketing bids
  • Worked on budget and design information for high level bids
  • Partnered with teams to prepare for successful proposals and bid information for multi-million dollar deals
  • Responsible for daily office support including mail delivery, printing and other tasks to assist department staff

Education

Bachelor of Arts - Business Administration, Management Concentration

California State University San Bernardino
San Bernardino, CA
05.2008

Skills

  • Maintaining supplies
  • Stock replenishment
  • Customer inquiries
  • Product display
  • Gift card processing
  • Lesson scheduling
  • POS operation
  • Teamwork and collaboration
  • Friendly and helpful

Accomplishments

Indian Wells Golf Resort 2025 Hospitality Employee of the Year

Timeline

Golf Shop Assistant

Indian Wells Golf Resort
08.2022 - Current

Financial Adviser

Northwestern Mutual Financial Services
01.2013 - 12.2013

Marketing Intern

Stronghold Engineering
01.2005 - 01.2006

Restaurant Manager

Chili’s Grill and Bar
08.2004 - 11.2021

Bachelor of Arts - Business Administration, Management Concentration

California State University San Bernardino

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Nathan Ewin